Team Member (Reservations, Groups and M&E)

Intercontinental Hotels Group · Competitive · London
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We are looking for a Reservations, Groups, Meeting & Events Team Member who will report to the Head of Reservations, Groups, Meeting & Events and Reservations, Groups, Meeting & Events Manager, you will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue.

You will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets.

  • Liaise with clients to ensure that accurate details for each event & reservation are obtained
  • To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
  • Establishing client requirements and identifying how the hotel can facilitate their needs
  • Responding to all M&E enquiries in-line with company standard
  • Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
  • Accurately inputting all enquiries into Sales and Catering system
  • Compiling accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require
  • Actively working as part of a team to achieve the department objectives and budget
  • Actively consider prevention, recovery, and investigation of any complaints

Given the nature of this role its important that you have some Reservations, Groups, Meeting & Events experience whether you have previously worked in a hotel in Hotels or destination venues, work in a Sales administration role, this may be the role for you. Along with the above, youll pride yourself on your high levels of attention to detail and delivering our brand standards.

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