Student Placement - IT Service Desk Analyst (London Based)

MSD · Competitive · London
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deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Working in a professional and friendly environment, will provide you the opportunity to gain practical experience in an IT Service Desk Analyst (Infrastructure) role and will help build a strong foundation for success in your future. Throughout your twelve-month placement, you will be provided with the opportunity to support, develop and improve our Infrastructure systems and processes and will have the opportunities to travel to other sites.


Resolve and Manage IT Assistance Requests:

  • Management and resolution of helpdesk cases logged by users across site
  • Be able to devise technical and creative solutions to user issues
  • Prepare detailed notes and reports for users through the steps they can take to resolve software and hardware issues
  • Be able to set priorities when handling multiple cases

Involvement in key projects for continuous improvement of computing and network technologies on site:

  • Development of new business systems to meet business specifications, project timescales and users expectations
  • Provide technical expertise to implement and integrate new and existing systems and technologies
  • Opportunity to work in an Agile environment to deliver business demands and drive business value
  • Opportunity to manage and deliver your own projects with guidance from your mentor

Maintain compliance to our Companys Corporate and Regulatory guidelines for IT systems:

  • Ensuring all necessary training is completed and documented successfully
  • Maintain detailed records of user issues with software and hardware
  • Production of accompanying documentation for the implementation of new systems
  • Adherence to our Companys Standard Operating Procedures (SOPs) in everything you do

Technical Specifications

  • You will be looking to complete a 12-month placement in your third or penultimate year of study, returning to your course at the end of the placement
  • Studying towards a degree (or equivalent qualification)
  • Excellent computer skills
  • Displays attention to detail and the ability to deliver to deadlines
  • Highly proficient in Microsoft Office 2016 (e.g. Word, Excel, PowerPoint, Outlook)
  • Excellent communication skills and, style=text-align:inherit>

    Search Firm Representatives Please Read Carefully
    Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

    Employee Status:

    Intern/Co-op (Fixed Term)


    No relocation

    VISA Sponsorship:

    Travel Requirements:

    Flexible Work Arrangements:


    Valid Driving License:

    Hazardous Material(s):

    Number of Openings:


    Requisition ID:R140712

    a positive attitude towards Customer Service

Qualities we look for

  • Operates with a high level of integrity, transparency and accountability
  • Comprehends and aligns with our organizations core values
  • Aligns and fosters a culture of diversity and inclusivity
  • Demonstrates initiative, proactivity and academic curiosity
  • Encourages and boosts their colleagues through teamwork
  • Demonstrates clear and effective communication
  • Demonstrates a desire to learn and improve their performance through feedback

Start Date

Summer 2022



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