Social Account Manager

Publicis Groupe · Competitive · London
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Were looking for a Mid to Senior Account Manager who can join an already strong Volkswagen Commercial Vehicles team and make an impact. The account is strategically important to the Agency and a creative opportunity so there are strategic, creative and personal progression opportunities aplenty. Specifically, well need your help with:

  • Management of the Social output on the account; reacting to client briefs and pushing proactive opportunities in a fast and nimble fashion
  • Translating the core brand strategy and creative vision into Social channels to drive consistency of output
  • Owning the day to day detail and client relationships, with direct counterparts, other agency partners and stretching up to seniors (as appropriate)
  • Managing and supporting junior members of the team in their work and development
  • Overseeing production costs and fee across your workstreams

VWCV will be the majority of your time but we actively seek to give you a second account for variety and experience.


What Skills Were After:


  • Understand the finances on your account and be responsible for keeping project finance trackers & timesheets up to date
  • Share key commercial data and business information with your wider team
  • Deliver all tasks on the deadline OR flag where this is not possible to line managers in advance
  • Demonstrate a strong sense of commercial responsibility - understanding the importance of POs and billing


  • Develop strong relationships with all client contacts
  • Always represent the agency in a professional manner with clients and external partners
  • Understand the landscape your client is operating in and the impact that has on their communication strategy; understanding their target audience, their relationship with the brand and how this impacts messaging
  • Practice front-foot account management, planning ahead, knowing your timings inside out, knowing the teams movements and planning around these commitments
  • Have excellent attention to detail. Making it your mission to know the clients brand guidelines inside and out.
  • Support new business pitch teams with a can-do and proactive attitude.


  • Passion for creativity - curious and constantly stiving to learn
  • Demonstrate strong creative judgement and voice your opinion within creative conversations, including internal creative reviews
  • Understand the difference between idea and execution
  • Understand and interpret client feedback, and begin to interrogate and discuss with your internal account team
  • Provide inspiration during creative briefings with references
  • Have an understanding of the overall process for production across Social platforms and channels
  • Working with Producers to be able to create project timings and keep these up to date throughout the project.
  • Read trade publications and keep a finger on the pulse of new exciting work both in and out of category
  • Manage your workload effectively and efficiently
  • Develop relationships internally with key point people in all departments and within your team.
  • Have outstanding organisational skills, meaning you are always on the front foot with key information to hand, whilst ensuring all your communications clear, concise and action orientated.
  • Bring all of you to work, your passions, your hobbies, creative pursuits and side hustles.
  • Have outstanding organisational skills, meaning you are always on the front foot with key information to hand
  • Ensure all your communications/interactions are clear, concise and action orientated
  • Bring all of you to work, your passions, your hobbies, creative pursuits and side hustles.

What Qualities and Behaviours Were Looking For

  • A desire for great work
  • Clear and concise communication style
  • A collaborative working style and infectious energy
  • Action oriented
  • Highly organised with excellent time management
  • Passionate about great creative work and good creative judgement.
  • Persuasive presentation skills
  • High EQ, understanding how to read people and always thinking of others.
  • Flexible and adaptable. Taking ever-changing circumstances and project demands in your stride, always the picture of calm and controlled.
  • Curious, always seeking to learn from those around.

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