Service Administrator Apprentice Lookers PLC Teeside Audi

Babcock International · Competitive · Stockton-on-Tees
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Programme duration 12 months plus 3 months to complete end point assessment

Programme name Level 3 - Business Administration

Lookers is one of the top three motor vehicle retailers in the UK, with our HO based in Manchester. Lookers represent 32 vehicle manufacturers, selling a huge range of car types at 150 franchised dealerships. We also operate a number of used car trade centres and service centres from hundreds of locations throughout the UK.

Teesside Audi is a busy Audi centre situated in Stockton on Tees selling approved new and used cars, it sell approximately 2,300 new and approved used cars per year and services and maintains more than 2,000 cars per year too. Our centre employees 68 staff covering all aspects of sales, service, parts, admin, accounts and reception.

Job description

We have a vacancy for a service administrator apprentice to join our team to work in our very busy service department at our Teesside Audi centre.

The day to day job role will cover all aspects of administration from creating job cards, printing off the diary, checking for outstanding campaigns and assisting the service advisor team to document filing and archiving.

Other duties include;

Data inputting

Letter writing

Ordering office supplies

Reception duties

To comply with the Health & Safety policy and good practices

To promote safe working practices

To participate in regular staff meetings/events and training

To adhere to the companys policies and procedures

As an apprentice you will be included on a L3 Business Administrator Apprenticeship standard with Babcock Training. This will involve one to one training with a Regional Trainer who will meet with you on a regular basis.

Whilst on the apprenticeship you will be entitled to an NUS card https://www.apprenticeextra.co.uk/

Future Prospects

This is a temporary role (for at least the duration of the apprenticeship) with the potential to be promoted to a full time service advisor role following successful completion of the apprenticeship.

Skills required

  • Excellent organisational skills,
  • Great communicator
  • Team worker
  • Excellent telephone manner and customer handling skills.
  • IT literate

Qualifications required

GCSE Grade 4/C or above (or equivalent) English and maths is required.

Personal qualities

  • Friendly
  • Sociable
  • Attention to detail
  • Professional smart appearance
  • Good time keeper
  • Calm under pressure
  • Willingness to learn
  • Personal responsibility and resilience

Things to consider

Apprenticeship standards L3 Business Administrator

Apprenticeship standards are aimed at developing skills within the Apprentices chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.

Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.

Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.

This is a temporary role (for at least the duration of the apprenticeship) with the potential to be promoted to a full time service advisor role following successful completion of the apprenticeship.

Skills required

  • Excellent organisational skills,
  • Great communicator
  • Team worker
  • Excellent telephone manner and customer handling skills.
  • IT literate

Qualifications required

GCSE Grade 4/C or above (or equivalent) English and maths is required.

Personal qualities

  • Friendly
  • Sociable
  • Attention to detail
  • Professional smart appearance
  • Good time keeper
  • Calm under pressure
  • Willingness to learn
  • Personal responsibility and resilience

Things to consider

Apprenticeship standards L3 Business Administrator

Apprenticeship standards are aimed at developing skills within the Apprentices chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.

Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.

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