Seeking: Helpdesk Technician Apprentice

Compliance365 · Competitive · Featherstone
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Your main duties as a Helpdesk Technician Apprentice is to provide IT support to our Clients.

Youll be a key part of maintaining, high standards.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Cloud Network Specialist - Level 3 Apprenticeship.

Main role and responsibilities:

In time, this role will become far reaching, as well as providing telephone and email queries well work with you to develop skills in many areas:

  • Providing 1st line support to customers.
  • Supporting with customer queries and answering incoming phone calls and emails.
  • Working to resolve support issues through the service desk software
  • Project work whilst working through the apprenticeship.
  • Working with other departments such as Business Account Managers and the Development Team.
  • Using SQL, AWS & Windows Server

Desired skills and qualities:

  • We can of course help you to develop your skills, but youll need to bring enthusiasm and character to the table.
  • Youll need to have the desire to learn new skills and develop your current skills.
  • A can-do attitude.
  • Youll need to be open to learn.

Entry requirements:

You need to have 5 GCSEs:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSEs grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

https://Qualifications/UKQRS/Default.aspx

Working week:

8:30am - 5pm, Monday to Friday.

Important Information:

QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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  • Youll need to have the desire to learn new skills and develop your current skills.
  • A can-do attitude.
  • Youll need to be open to learn.

Entry requirements:

You need to have 5 GCSEs:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSEs grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

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