Retail Team Leader Apprentice Ena Mill Ltd

Ena Mill Ltd · Competitive · Manchester
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Duties include:

  • Managing a team and team working
  • Banking and keyholding
  • In conjunction with other team leaders, running the store in the absence of a manager
  • Training team on standards of customer service, merchandising, stock control, housekeeping, reductions and complaints
  • Playing an integral role in recruiting, inducting and training new staff
  • Motivate, guide and mentor team
  • To acknowledge and provide good customer service to all customers
  • Aim to increase sales by interacting with customers and introducing add-on sales by suggesting additions and alternatives. Training team to do so
  • Stock control - keeping abreast of when stock is needed, dealing with any stock issues directly with concessions, reporting any issues to management. Processing deliveries
  • Merchandising - creating pleasing displays and exciting promotions
  • Housekeeping duties - ensuring the store is well presented at all times
  • Cash handling & till operation
  • Minimising stock loss
  • Completing reductions and implementing sales
  • Managing a team and team working
  • Ability to handle complaints and difficult situations
  • Interpersonal skills, developed by interacting with a wide range of people
  • Good communications skills, particularly in day-to-day conversations with customers and colleagues
  • Committed to excellent customer service and the action required to achieve it
  • Ability to use initiative, undertaking tasks without being prompted
  • Basic literacy and numeracy skills

Personal qualities

  • Honest
  • Hardworking
  • Conscientious
  • Outgoing
  • Being responsible & trustworthy

Desired qualifications

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English are desired but not essential

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