Medical Receptionist Apprentice Chapel St Medical Centre

Chapel St Medical Centre · Competitive · Derby
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Duties include:

  • Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way
  • Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Undertake a variety of administrative duties to assist in the smooth running of the Practice
  • Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated health agencies
  • Receiving and updating appointment system when patients arrive
  • Process appointment requests for on the day and future appointments from patients by telephone and in person
  • Accurate recording of visit requests
  • Getting out medical records for filing away
  • Keeping medical records in good order
  • Computer work - entering and retrieving data as necessary
  • Scanning and electronic filing of letters into medical records
  • Process patients change of address (have knowledge of Practice area)
  • Use of Innovative new systems i.e. Accurx
  • Signposting patients
  • Dealing with Practice mail
  • Be able to cover reception absence - this may be at short notice
  • Ensuring reception area is kept tidy - including patient waiting room
  • Book interpreters
  • Fax and photocopy as requested
  • To have a thorough knowledge of all Practice procedures
  • To work in accordance to written protocols
  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
  • Undertake electronic training via the Bluestream system
  • Basic Life Support

Hours per week hours will be between 07:45 - 18:30 (TBC), some early starts some late finishes, flexibility is required for cover with the ability to travel between sites. Days TBC

Total hours per week: 37.50

  • Expected duration

18 months

  • Possible start date

18 Oct 2021

  • Date posted

today

  • Apprenticeship level

Advanced

Level 3 (A level)

  • Reference number

VAC001770984

  • Positions

1 available

Duties include:

  • Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way
  • Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Undertake a variety of administrative duties to assist in the smooth running of the Practice
  • Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated health agencies
  • Receiving and updating appointment system when patients arrive
  • Process appointment requests for on the day and future appointments from patients by telephone and in person
  • Accurate recording of visit requests
  • Getting out medical records for filing away
  • Keeping medical records in good order
  • Computer work - entering and retrieving data as necessary
  • Scanning and electronic filing of letters into medical records
  • Process patients change of address (have knowledge of Practice area)
  • Use of Innovative new systems i.e. Accurx
  • Signposting patients
  • Dealing with Practice mail
  • Be able to cover reception absence - this may be at short notice
  • Ensuring reception area is kept tidy - including patient waiting room
  • Book interpreters
  • Fax and photocopy as requested
  • To have a thorough knowledge of all Practice procedures
  • To work in accordance to written protocols
  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
  • Undertake electronic training via the Bluestream system
  • Basic Life Support

__________________________________________________

Requirements and prospects

Desired skills

  • Politeness can demonstrate confidentiality and flexibility
  • Ability to work as a team as well as individuality
  • Computer literate and can use multiple IT
  • Good telephone manner with listening skills

Personal qualities

  • Have ability to work as a team as well as working individually
  • Show punctuality

Desired qualifications

C/4 in English and maths or equivalent.

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