ITSS Support Technician Apprentice Level 3 Leeds City College

Leeds City College · Competitive · Leeds
Apply via job board

← Back to graduate jobs

  • Develop technical skills in order to provide excellent 2nd line support by Installing, maintaining, testing and configuring hardware, operating systems and software in relation to Campus desktops, mobile computers, mobile telephone handsets and all multimedia, classroom technology and assistive technology equipment in line with department service level standards

Departmental responsibilities:

  • Installation, configuration and maintenance of computer hardware and software in relation to all college Desktop Computers and Laptops in line with departmental service level standards. Provide a comprehensive, customer focused diagnostic and repair service for all items of IT hardware
  • Configuration, technical and general operational support for customers in the use of all classroom technologies including multimedia and assistive technologies such as Projectors, Interactive and Standard TVs, Interactive Whiteboards and Audio Systems. Maintain all equipment to a high standard, being responsible for regular maintenance as necessary. Provide a comprehensive, customer focused diagnostic and repair service for all multimedia and assistive technologies
  • Provide IT training and guidance in the form of User Guides or How to Guides on hardware and software technologies
  • Liaise with 3rd party suppliers ensuring hardware is repaired within service level standard timescales. Develop innovative methods for in-house repairs of IT / AV equipment to increase service life
  • Installation, configuration and support for all VoIP fixed telephone and mobile handsets along with mobile devices in line with department service level standards. Familiarity with the deployment and management of profiles and apps (free and paid) using the Colleges Enterprise MDM solution
  • Provide computer network connectivity, including patching of network cables from patch panel to network switches alongside the support of the Network Infrastructure Analysts
  • Clear focus on achieving maximum performance and reliability of all campus IT / AV services and learning technology equipment in line with departmental service level standards
  • Provision of exceptional customer service and customer satisfaction. All incidents and requests are recorded and resolved in line with department service level standards
  • To take ownership of allocated IT incidents and progress them to a satisfactory conclusion, keeping customers regularly informed of progress
  • Relocation and reconnection of IT resources to facilitate accommodation changes on campus.
  • Operational responsibility for the security, maintenance, asset tagging, storage and disposal of college IT/AV resources in line with departmental policies and procedures and in line with the colleges legal obligations
  • To keep professionally up to date via training courses, user groups, seminars, workshops, self-development and the Internet in order to keep abreast of new developments in IT and classroom technology
  • Work with other campus IT Technical teams to share relevant expertise in order to deliver robust IT Services across the College
  • Audit, record and review all IT assets across the campus
  • Working alongside the ITSS IT/AV Support Team Leader, regularly review our IT services and processes as part of our commitment to Continual Service Improvements
  • To attend regular Campus IT/AV support team meetings, providing a forum for discussion and information exchange
  • Work closely with ITSS IT/AV Support Team Leaders to ensure effective collaboration, recording and updating of all customer incident issues on the ITSS Service Desk system
  • Work closely with ITSS IT/AV Support Team Leaders to embrace new technologies and work with the Learning First Coordinators, Learning Leaders and curriculum colleagues to embed Microsoft, Google and Apple technologies in a hybrid strategy

__________________________________________________

Requirements and prospects

Desired skills

  • Basic understanding of computers and computing, an interest in the field is a pre-requisite

Personal qualities

  • Personable
  • Well presented
  • Good communication skills

Desired qualifications

  • English and maths Grade C/4 or equivalent

Future prospects

  • Full time role at the end of the apprenticeship training

Things to consider

Apprentices are paid for their normal working hours and training thats part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

__________________________________________________

About the employer

Luminate Education Group is committed to Education. Luminate Education Group is committed to outstanding education and training. Our focus is to ensure every group member, and the group as a whole, is successful. In order to achieve this, group members proactively look for ways to support each other, inspire each other, to strengthen central services and be a guiding light for all our staff and students.

Employer

Leeds City College

https://leedscitycollege.ac.uk/

Address

College House

Park Lane

Leeds

LS3 1AA

You must have JavaScript enabled to view a map of the location

__________________________________________________

Training

Training provider

LEEDS CITY COLLEGE

Applications for this apprenticeship are being processed by Leeds City College

Contact

Leeds City College 0113 2846464 apprenticeships@leedscitycollege.ac.uk

Information Communications Technician Level 3 Apprenticeship Standard:

Development of skills will be supported by a workplace mentor in conjunction with one full day in college per month. An assessor will undertake workplace visits and will support the apprentice with their learning and employment. We will oversee the teaching and learning around the knowledge, skills and behaviour elements of the standard, outlined below. We will manage the apprentices OneFile account ensuring targets, milestones and deadlines are achieved.

  • Knowledge
  • Technology
  • Working with teachers to understand and support assessment for learning
  • Curriculum
  • Keeping Children Safe in Education Skills
  • Developing strategies for support
  • Communication and team work
  • Working with teachers to accurately assess
  • Using Technology
  • Problem solving/ability to motivate pupils
  • Other off the job training will be monitored through the one file, Practical training, shadowing, mentoring, industry visits. Learning support and time spent writing assessments/assignments will also be coached and monitored
  • Basic understanding of computers and computing, an interest in the field is a pre-requisite

Personal qualities

  • Personable
  • Well presented
  • Good communication skills

Desired qualifications

  • English and maths Grade C/4 or equivalent

Apply to position

Click below to apply. This link will redirect you to the employer's career website.
© Debut 2021. All rights reserved -  back to Debut