IT Technician Apprentice

Poltair School · Competitive · St Austell
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To be a part of the IT Support Team providing support and training to staff and students of Microsoft 365 and other systems used to operate the school. To assist the IT Manager with management and support of infrastructure (switches and hardware) and cloud-based collaboration systems (SharePoint / OneDrive / Teams). To provide proactive 1st, 2nd line end-user support on Windows PCs, Apple Macs, iPads, Android Tablets, display and projection equipment, printers and PBX / IP phones. To assist in the operation of patching and updating of key systems, network and server installation, desktop and other user device configuration and all associated maintenance tasks. To work with the IT Manager to deliver projects that improve the schools IT provision.

Main Duties and Responsibilities

To take an active role in the maintenance and improvement of server and infrastructure platforms, as instructed by the IT Manager.

To take an active role in the development and rollout of SharePoint / OneDrive, delivering required change, supporting users on the journey, and providing training as required.

To provide first class customer service to staff and students in a complex and, at times, high pressure environment.

To actively promote the good use of technology throughout the school to both staff and students.

To maintain a knowledge of IT and associated technology developments and to assist in the delivery of technology developments within the school.

To work with colleagues across the Trust in order to contribute towards the resolution of complex problems related to IT.

To ensure that the IT Helpdesk is utilised fully and all incoming and outgoing support tasks are logged in a way in which a high level of update is available to the end-user and appropriate level of technical detail is stored to explain how an issue was resolved (to aid in the creation of an archive and/or knowledgebase).

To assist the IT manager with improving IT security and GDPR compliance.

General Duties and Responsibilities

To attend staff meetings and Trust-based INSET as required.

The post holder is responsible for his/her own self-development on a continuous basis, undertaking any training/professional development as appropriate.

To be aware of and work in accordance with the Trusts child protection policies and procedures, in order to safeguard and promote the welfare of children and young people, and to raise any concerns relating to such procedures that may be noted during the course of duty.

To remain aware of and work in accordance with all relevant Trust working practices, policies and procedures.

To be aware of and adhere to applicable rules, regulations, legislation and procedures including the Trusts Equal Opportunities Policy and Code of Conduct, Disciplinary and Grievance Policies and national legislation (including Health and Safety and Data Protection).

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