Duties will include:
- 1st line support through the IT helpdesk
- Diagnosing IT issues with customers using remote access tools
- Setting up and configuring hardware
- Using administration skills to log ticket updates accordingly
- Providing exceptional customer service
- Assist in network infrastructure- setting up new domains, configurations and installs
- Active directory- handling password resets and remote access support queries
- Migrating servers onto the cloud
- Getting involved in the WEE Directive- waste disposal of any electrical equipment
- Small element of coding on the company website
- PC repairs and fault finds
- Opportunity to offer IT support on client sites
- Basic IT knowledge
- Outgoing personality
- Confidence
- Excellent communication skills as you will be speaking with clients
Personal qualities
- Looking to progress within the industry
- Committed and passionate
- Reliable and hardworking
Desired qualifications
5 GCSE's A*-C/9-4 (or equivalent) including maths and English.
Future prospects
For the right candidate to progress into a full time position at the successful completion of their apprenticeship.
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About the employer
T3 specialises in building and supporting IT network and infrastructures for businesses of all sizes. They offer a diverse range of consultancy, deployment, IT Maintenance and IT Support services.
Employer
T3 Network Solutions
https://www.t3net.co.uk/
Address
Prime Business Centre, Aspen Drive
DE21 7SS
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Training
Training provider
EMA TRAINING LIMITED
Applications for this apprenticeship are being processed by EMA Training
Contact
Abby Maddison 07384 548 571 abbygail.maddison@ematraining.co.uk
Level 3 Infrastructure Technician Apprenticeship Standard.
The modules that will be delivered as part of the apprenticeship are:
- Networking and architecture
- Coding and logic
- Mobile and operating systems
- Cloud services
- Business processes
