IT Support Technician Apprentice T3 Network Solutions

T3 Network Solutions · Competitive · Derby
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Duties will include:

  • 1st line support through the IT helpdesk
  • Diagnosing IT issues with customers using remote access tools
  • Setting up and configuring hardware
  • Using administration skills to log ticket updates accordingly
  • Providing exceptional customer service
  • Assist in network infrastructure- setting up new domains, configurations and installs
  • Active directory- handling password resets and remote access support queries
  • Migrating servers onto the cloud
  • Getting involved in the WEE Directive- waste disposal of any electrical equipment
  • Small element of coding on the company website
  • PC repairs and fault finds
  • Opportunity to offer IT support on client sites
  • Basic IT knowledge
  • Outgoing personality
  • Confidence
  • Excellent communication skills as you will be speaking with clients

Personal qualities

  • Looking to progress within the industry
  • Committed and passionate
  • Reliable and hardworking

Desired qualifications

5 GCSE's A*-C/9-4 (or equivalent) including maths and English.

Future prospects

For the right candidate to progress into a full time position at the successful completion of their apprenticeship.


About the employer

T3 specialises in building and supporting IT network and infrastructures for businesses of all sizes. They offer a diverse range of consultancy, deployment, IT Maintenance and IT Support services.


T3 Network Solutions


Prime Business Centre, Aspen Drive

DE21 7SS

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Training provider


Applications for this apprenticeship are being processed by EMA Training


Abby Maddison 07384 548 571

Level 3 Infrastructure Technician Apprenticeship Standard.

The modules that will be delivered as part of the apprenticeship are:

  • Networking and architecture
  • Coding and logic
  • Mobile and operating systems
  • Cloud services
  • Business processes

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