IT Support Apprentice Level 3 Maples and Calder Services Europe Ltd

Maples and Calder Services Europe Ltd · Competitive · Leeds
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  • Assisting on the global support queue in Service Now
  • Assisting in the starters and leavers process within the European time zone and maintaining the local stock record
  • Ensure tickets are logged in Service Now, customers kept updated and issues resolved within agreed service levels
  • Proactively research and report on issues to the IT Manager with suggested improvements
  • Assist users to install, configure, and troubleshoot PC/Infrastructure Hardware & Software, Copitrak, Mitel, SCCM, knowledge of backups
  • Experience and an understanding of Microsoft products, i.e., Windows 10, Windows Server 2012 onwards, and Microsoft Office
  • Provide local support for standard desktop applications - MS Office 2016, Outlook, Citrix, and Windows 10
  • Assist with local small projects
  • Assist in the monitoring of the Maples Group Internal systems using the company monitoring tools
  • Ensure all system monitoring alerts are processed in a timely manner
  • Work in collaboration with other departments within the business
  • Be a resource to the infrastructure team
  • Ensuring the teams knowledge base is kept up to date

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Requirements and prospects

Desired skills

  • Basic knowledge of IT
  • Strong written and verbal communication skills

Personal qualities

  • Open to learning
  • Hard worker

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

Potential of a full-time role upon completion.

Things to consider

Please review the current Apprenticeship National Minimum Wage guide (ANMW):

https://www.gov.uk/national-minimum-wage-rates

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About the employer

The Maples Group is a leading service provider offering clients a comprehensive range of legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey, and Luxembourg, and is an independent provider of legal services, fiduciary, fund services, regulatory and compliance, and entity formation and management services.

The Maples Group distinguishes itself with a client-focused approach, providing solutions tailored to their specific needs. Its global network of lawyers and industry professionals are strategically located in the Americas, Europe, Asia, and the Middle East to ensure that clients gain immediate access to expert advice and bespoke support, within convenient time zones.

Employer

Maples and Calder Services Europe Ltd

https://maples.com/

Address

14

King Street

Leeds

LS1 2HL

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Training

Training provider

LEEDS CITY COLLEGE

Applications for this apprenticeship are being processed by Leeds City College

Contact

Leeds City College 0113 2846464 apprenticeships@leedscitycollege.ac.uk

We will support and coach the apprentice through the Level 3 Information Communications Technician apprenticeship standard.

We will carry out both curriculum and pastoral care. We will carry out the skills development workshop days off site. We will oversee the teaching and learning around the knowledge, behaviours, and skills elements of the standard. We will manage the apprentices OneFile account ensuring targets, milestones and deadlines are achieved.

  • Basic knowledge of IT
  • Strong written and verbal communication skills

Personal qualities

  • Open to learning
  • Hard worker

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Apply to position

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