IT Support Apprentice

Outdoor and Cycle Concepts · Competitive · Kemble
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At O&CC were renowned for our great customer service, but this isnt just something our customers benefit from. Our internal service provision teams provide top class service to colleagues across the business and were looking for a tech enthusiast to become our new IT Support Apprentice . As the world has shifted to a new way of working, our IT support teams are more important than ever.

Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.

Youll likely recognise us from our brands Cotswold Outdoor, Snow and Rock, and Runners Need but here at the O&CC Group, whatever the activity, were there to support you with enjoying the outdoors in a sustainable way.

As an IT Apprentice your responsibilities will include:

Logging incoming tickets and issues, prioritising accordingly to minimise impact on the business and escalating where appropriate Delivering first line helpdesk and technical support to a variety of departments and colleagues Maintaining high standards of service by answering calls promptly and remaining courteous and professional at all times Covering the on-call service to ensure seamless service cover across the business (1 in 4 weeks after comprehensive training. This will be paid.)

We arent looking for the greatest programmers to write us new software, just good teamwork and a strong passion for IT. Youll need to be able to communicate with different levels and of course be committed to gaining your qualification

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