IT Solutions Technician Apprentice Quotient Sciences Holdings Ltd

Quotient Sciences Holdings Ltd · Competitive · Nottingham
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You will receive training to carry out the following tasks and responsibilities:

  • Assist in meeting agreed SLA's/KPI's/Metrics for IT support services
  • Assist in Network/Server Administration tasks
  • Support users and external clients as required
  • Assist with the daily running of the IT department
  • Provide ad-hoc out of hours support to cover for critical/ emergency IT issues
  • Any other IT/facility based duties required by the business
  • Follow through with users to ensure tickets raised are completed within SLA
  • Project related work will be within a specific discipline (Infrastructure, Development or Desktop Support)
  • Occasional travel may be required to other sites
  • Customer service skills
  • Good organisation skills
  • Reliable
  • Computer literate
  • Strong communication skills both verbally and written

Personal qualities

  • Ability to work individually and as part of a team
  • Ability to prioritise workloads on a daily basis
  • A keen interest in Information Technology Services and an eagerness to learn
  • Good interpersonal and communication skills

Desired qualifications

The successful candidate must have a minimum of 5 GCSE's, grade 4/C, equivalent and above, including maths and English.

Future prospects

You will receive a competitive apprenticeship salary, a generous benefits package, excellent training and development, as well as an exciting career within a fast paced and dynamic business.

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