In this role you will be working as a Helpdesk Apprentice, being the face and voice of support for our client's IT infrastructure and systems. You will be part of a high performing Helpdesk team delivering amazing service to our clients.
This role can be a stepping-stone with an inevitable learning curve so will be fast-paced and require logical thinking. Perfect for a quick learner, who likes working within a fast-paced environment but most of all wants to develop personal skills.
We are looking for someone who can
- Understand the basics of how a computer works and can explain that to users at all levels
- Troubleshoot problems, using tools and methods provided to help with this
- Provide quality support to every client, both on the phone and over email
- Take ownership of their workload
- Adapt to different areas of the role requirements
- Work autonomously but also with the team, with a focus on communication
- Hit individual and team-based targets to help the support desk strive to delivering the best level of support
Typical duties may include the following:
- Answering calls and logging/updating tickets
- Carrying out basic IT support requests - Password resets, new user configuration, software install
- Helpdesk admin tasks - approval required chases, 3rd party chases, documentation
- Checking Monitoring Alerts - Backups, disk space, AV, etc
- Builds - setting up new PCs for clients (remotely/at home/in office), installing software, setting up profiles
- Builds issues on Helpdesk - Missing software, outstanding tasks
Full training and support will be provided by both employer and training provider.
__________________________________________________
Requirements and prospects
Desired skills
- Excellent listening, written and verbal communication skills
- Confident when handling enquiries over the phone
- Ability to multitask and prioritise responsibilities
- Great customer service and problem-solving skills
Personal qualities
- High energy, hardworking, independent learners
- A passion for IT and helping people are ideal
- Willingness to "learn a new way" of doing things
- An inquisitive nature with the appetite to learn and expand your knowledge
Does your DNA match the CPIT values?
- BE BRAVE - Adventurous and challenges the status quo
- KEEP LEARNING - Always questioning, adapting, growing
- PLAY ALL IN - Passion, energy and enthusiasm to get things done
- BE NICE - To be honest and treat people well
- WE'RE IN IT TOGETHER - All for one and one for all!
After being Voted one of the UK's best companies to work for in 2020, CPIT are now growing their IT helpdesk with 2 new apprentices! The successful applicants will be high energy, hardworking, independent learners with GREAT communication skills. As a Helpdesk Apprentice, you will be the face & voice of support for client's IT infrastructure.
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Closing date: 01 Feb 2021
Apprenticeship summary
- Annual wage
10,000.00 - 12,000.00
- Working week
Monday - Friday, 7.5 hours per day. 8am till 4.30pm
Total hours per week: 37.50
- Expected duration
15 months
- Possible start date
15 Feb 2021
- Date posted
today
- Apprenticeship level
Advanced
Level 3 (A level)
- Reference number
VAC001676914
- Positions
2 available
In this role you will be working as a Helpdesk Apprentice, being the face and voice of support for our client's IT infrastructure and systems. You will be part of a high performing Helpdesk team delivering amazing service to our clients.
This role can be a stepping-stone with an inevitable learning curve so will be fast-paced and require logical thinking. Perfect for a quick learner, who likes working within a fast-paced environment but most of all wants to develop personal skills.
We are looking for someone who can
- Understand the basics of how a computer works and can explain that to users at all levels
- Troubleshoot problems, using tools and methods provided to help with this
- Provide quality support to every client, both on the phone and over email
- Take ownership of their workload
- Adapt to different areas of the role requirements
- Work autonomously but also with the team, with a focus on communication
- Hit individual and team-based targets to help the support desk strive to delivering the best level of support
Typical duties may include the following:
- Answering calls and logging/updating tickets
- Carrying out basic IT support requests - Password resets, new user configuration, software install
- Helpdesk admin tasks - approval required chases, 3rd party chases, documentation
- Checking Monitoring Alerts - Backups, disk space, AV, etc
- Builds - setting up new PCs for clients (remotely/at home/in office), installing software, setting up profiles
- Builds issues on Helpdesk - Missing software, outstanding tasks
Full training and support will be provided by both employer and training provider.
__________________________________________________
Requirements and prospects
Desired skills
- Excellent listening, written and verbal communication skills
- Confident when handling enquiries over the phone
- Ability to multitask and prioritise responsibilities
- Great customer service and problem-solving skills
Personal qualities
- High energy, hardworking, independent learners
- A passion for IT and helping people are ideal
- Willingness to "learn a new way" of doing things
- An inquisitive nature with the appetite to learn and expand your knowledge
Does your DNA match the CPIT values?
- BE BRAVE - Adventurous and challenges the status quo
- KEEP LEARNING - Always questioning, adapting, growing
- PLAY ALL IN - Passion, energy and enthusiasm to get things done
- BE NICE - To be honest and treat people well
- WE'RE IN IT TOGETHER - All for one and one for all!
Desired qualifications
A minimum of 5 GCSEs at grade 9-4/A*-C, including English & maths or equivalent.
Future prospects
CPIT are all about staff development and progression.
Prove yourself on the 1st Line Support desk and in time, you will have the ability to progress to 2nd and 3rd Line. Demonstrate a passion for networking, cyber, technical sales or service delivery and you may get the opportunity to specialise in those areas.
