IT Apprentice KEY TRAVEL LIMITED

KEY TRAVEL LIMITED · Competitive · Manchester
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Reporting to the IT Infrastructure and Security Manager, this role encompasses providing support across all Key Travel offices and systems, spanning PCs, laptops, networking, telephony, O365, Azure cloud and applications including Amadeus GDS, Salesforce CRM, Vonage contact center and Mid-office. Role also requires to monitor and maintain uptime of services; and document, build and maintain knowledgebase.

Successful candidates will be able to demonstrate a balance between a supportive role by responding to customer requests within SLA, and a proactive role by ensuring Key Travel maintains a competitive advantage in the market through operational efficiency. The role will also be required to undertake IT projects and assist with BaU tasks assigned around security and compliance; IT infrastructure improvements and maintenance.

Your duties and responsibilities in this role will consist of:

This role is accountable for providing 1st level IT support to the business on a day-to-day basis as well as recommending the improvements for these systems; A successful candidate will be a strong communicator (both written and verbal), able to support the current technologies displaying a good degree of aptitude, acumen and a proactive approach.

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Requirements and prospects

Desired skills

Infrastructure - Ability to administer the following:

  • Azure cloud
  • Office 365
  • Salesforce CRM
  • Windows Server 2012 / 2016 / 2019
  • Remote Desktop Services
  • Dell-Wyse (or other) thin or zero clients
  • Windows 10
  • Desktop Central
  • Bitdefender managed AV
  • Microsoft Active Directory
  • Vonage Contact center & Telephony
  • User and email account creation for new users
  • Amadeus GDS
  • Build/Installation of computers for new users and ensures delivery of equipment to users in different locations if necessary.

Help Desk Administration

  • Required to troubleshoot calls/emails
  • Interacts with internal users to resolve issues; communicates with internal users maintaining high professional standard and confidentiality.
  • Working to SLA

Knowledgebase Administration

  • Required to document processes, troubleshooting tips and procedures

Personal qualities

  • 6 month+ experience with Windows 10 and computer builds.
  • Demonstrable service desk experience with ticket management & working to SLA
  • Demonstrable 6 month+ experience in 1st line support for working with IT systems.
  • Good organisation and time management.

Desired qualifications

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Key Travel holds an International Investors in People award and is an Equal Opportunities employer. All candidates are selected on the basis of skills and experience. The successful applicant will maintain an awareness and observation of Fire and Health & Safety Regulations and environmental management systems.

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About the employer

Key Travel is an exciting and ambitious Travel Management Company specialising in arranging flights, hotels and other travel ancillaries for the third sector. We are the market leader in our sector with offices in the Manchester UK along with international offices in Philadelphia US , Oakville Canada, Amsterdam and Tilburg Netherlands, Rome and Verona Italy and Nairobi Kenya. Our clients include charities, humanitarian, faith, academic and public sector organisations offering support to their customers for aid, development, medical relief, environmental or education.

Private equity backing is supporting the business as we look to continue to grow our presence in the UK academic and charity markets as well as accelerating our growth in our markets internationally.

Employer

KEY TRAVEL LIMITED

Address

St James Building Floor 9

Oxford Street

Manchester

M1 6EG

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Training

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Lauren Fletcher 01133500333 lauren.fletcher@estio.co.uk

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communication Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • Introduction to IT Support
  • Stability and Resilience
  • Testing and Problem Solving
  • Introduction to Networks
  • Security
  • Cloud Systems
  • Support Teams
  • Specialism (Digital Communications, Network or Support)

Some of these modules will include an option to take an examination to receive a professional certificate.

This role is accountable for providing 1st level IT support to the business on a day-to-day basis as well as recommending the improvements for these systems; A successful candidate will be a strong communicator (both written and verbal), able to support the current technologies displaying a good degree of aptitude, acumen and a proactive approach.

__________________________________________________

Requirements and prospects

Desired skills

Infrastructure - Ability to administer the following:

  • Azure cloud
  • Office 365
  • Salesforce CRM
  • Windows Server 2012 / 2016 / 2019
  • Remote Desktop Services
  • Dell-Wyse (or other) thin or zero clients
  • Windows 10
  • Desktop Central
  • Bitdefender managed AV
  • Microsoft Active Directory
  • Vonage Contact center & Telephony
  • User and email account creation for new users
  • Amadeus GDS
  • Build/Installation of computers for new users and ensures delivery of equipment to users in different locations if necessary.

Help Desk Administration

  • Required to troubleshoot calls/emails
  • Interacts with internal users to resolve issues; communicates with internal users maintaining high professional standard and confidentiality.
  • Working to SLA

Knowledgebase Administration

  • Required to document processes, troubleshooting tips and procedures

Personal qualities

  • 6 month+ experience with Windows 10 and computer builds.
  • Demonstrable service desk experience with ticket management & working to SLA
  • Demonstrable 6 month+ experience in 1st line support for working with IT systems.
  • Good organisation and time management.

Desired qualifications

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)

Apply to position

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