Assist users in successfully resolving problems encountered using any IT system deployed within Totally Local Company in a timely and efficient manner. To provide a knowledge base to the users of TLC IT systems using the in-house helpdesk application and to liaise on their behalf with third party specialists and service providers.
Create and maintain standard training templates to be used as training materials for staff in relation to TLC IT systems. To provide one to one user training where required for the IT systems installed at Totally Local Company.
Assist on any projects undertaken by the IT department as required in relation to the setup and configuration of software / hardware with associated support documentation. To assist in the setting up of user testing and user training.
Provide a centre of excellence for the use of data and data sources within the company by ensuring all business stakeholders are aware the different data sources within the different IT systems, thus enabling them to make better use of the data sources available to them in order produce better quality data required to make informed business decisions.
Research and Development
To assist and work as part of the team when investigating new developments in IT systems.
an opportunities has arisen for an IT Apprentice who possess' a professional demeanour, sound judgement and integrity to join our IT team. Application Deadline January 08, 2021 Department IT Employment Type Full Time Location Enterprise House, Stockport Duties and Responsibilities To support end users of IT systems usage across Totally Local Company, ensuring that systems are maintained and reported faults are resolved in a timely manner in accordance with the company and corporate ICT strategy to improve service delivery.