Information Communications Technician Apprentice SIMPLIFY COMMUNICATIONS LIMITED

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You will be working for a telecom company based in Bury. As an Information Communications Technician apprentice, you will provide 1st line technical support to clients, assisting them with hardware and software requests via phone or email.

This apprenticeship requires you to apply through the employers website.

Apply now

Closing date: 15 Nov 2021

Apprenticeship summary

  • Annual wage

10,000.00 - 11,000.00

  • Working week

Monday - Friday (Shifts to be confirmed)

Total hours per week: 35.00

  • Expected duration

15 months

  • Possible start date

29 Nov 2021

  • Date posted


  • Apprenticeship level


Level 3 (A level)

  • Reference number


  • Positions

1 available

Your responsibilities as an Information Communications Technician Apprentice:

  • Providing technical support; answering support queries either via phone or email
  • Maintaining a high degree of customer service for all support queries
  • Taking ownership of user problems and be proactive when dealing with user issues
  • Logging all calls on the call logging system and maintain full documentation
  • Responding to enquiries from clients and help them resolve any hardware or software problems
  • Maintaining a log of any software or hardware problems detected
  • Supporting users in the use of Telephony equipment by providing necessary training and advice
  • Allocating more complex service issues to the relevant Technical Engineer
  • Arranging for external technical support where problems cannot be resolved in house

At NowSkills we support you every step of the way. Just bring your determination to succeed and your commitment to a 12-15-month IT apprenticeship. We are the leaders in IT apprenticeships, just read our apprentice reviews - more leading employers choose to bring their digital opportunities to NowSkills than anyone else.

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  • Relevant 1st line / Helpdesk support experience
  • Telephony experience would be beneficial but is not essential
  • Excellent telephone manner and face to face communication skills
  • Good knowledge of Microsoft based operating systems
  • Experience using Microsoft Office (MS Word, Excel and PowerPoint)
  • Experience with using Outlook within a network environment (permissions, calendar sharing, and delegation)

Personal qualities

  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations

Desired qualifications

  • Grades A*-C (9-4 equivalent) in English and mathematics
  • A science or technology qualification is desirable but not essential
  • Or a relevant Level 2 Apprenticeship

Apply to position

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