ICT Support Analyst Apprentice OCC253999

Oxfordshire County Council · Competitive · Oxford
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Oxfordshire County Council is seeking two enthusiastic individuals to join their IT team as IT Apprentices. The role will be flexible across the IT Customer support area working in the Service Desk and Device Support teams who deliver IT support to customers across the Council: staff, partners and Councillors.

Are you

-interested in learning new IT Skills & Systems

-well organised and methodical

-someone who is able to be flexible and work co-operatively as a team member

-someone who is interested in delivering excellent customer service

If so this opportunity could be for you!

Rewards and benefits

Apprenticeships are trainee roles which offer an opportunity for someone with limited or no previous experience to enter the workforce. You will be based in a rewarding and challenging environment where every day is different. There are opportunities for learning and gaining qualifications and skills that benefit you in your future career.

Other great benefits for the Apprentice role include:

-Competitive rates of pay

-Outstanding training and personal development whilst gaining valuable on-the-job experience.

-Working alongside highly skilled individuals and professionals working on innovative projects

-24 days annual leave each year (plus bank holidays)

-Tailored induction both at work and at the college

-Staff discount scheme for a range of retailers, holidays, insurance, eating out, health and leisure activities and rail travel

Apprentice duties will include

Device Support:

-perform basic upgrades to equipment e.g. install additional memory or software; re-image stock

-maintain records including all stock movements in the Asset Register

-grade returned equipment for re-issue, warranty repair or disposal.

-liaise with external suppliers

-take delivery of equipment and issue stock to Device support team members

-maintain the specified storage areas within the store to ensure that all equipment is stored in correct place

-exposure to other areas in the IT Department e.g. Network support

Service Desk:

-ensure that all calls, whether received by telephone, e-mail, in person or other means are accurately recorded, reported and that appropriate action is initiated and completed

-be part of the Service Desk Support team providing continuous coverage over agreed periods to customers

-resolve incidents in accordance with defined ITIL processes in use within IT Services

-gain knowledge of networks and servers for communicating to users in logging and incident resolution

-direct customers to sources of information to assist them with self-help.

-conduct own research to provide a full response directly to the customer where self-help information is not available.

-supporting customers with the use of IT equipment within meeting rooms

-delivering webcasting for Council meetings

well organised and methodical

-someone who is able to be flexible and work co-operatively as a team member

-someone who is interested in delivering excellent customer service

If so this opportunity could be for you!

Rewards and benefits

Apprenticeships are trainee roles which offer an opportunity for someone with limited or no previous experience to enter the workforce. You will be based in a rewarding and challenging environment where every day is different. There are opportunities for learning and gaining qualifications and skills that benefit you in your future career.

Other great benefits for the Apprentice role include:

-Competitive rates of pay

-Outstanding training and personal development whilst gaining valuable on-the-job experience.

-Working alongside highly skilled individuals and professionals working on innovative projects

-24 days annual leave each year (plus bank holidays)

-Tailored induction both at work and at the college

-Staff discount scheme for a range of retailers, holidays, insurance, eating out, health and leisure activities and rail travel

Apprentice duties will include

Device Support:

-perform basic upgrades to equipment e.g. install additional memory or software; re-image stock

-maintain records including all stock movements in the Asset Register

-grade returned equipment for re-issue, warranty repair or disposal.

-liaise with external suppliers

-take delivery of equipment and issue stock to Device support team members

-maintain the specified storage areas within the store to ensure that all equipment is stored in correct place

-exposure to other areas in the IT Department e.g. Network support

Service Desk:

-ensure that all calls, whether received by telephone, e-mail, in person or other means are accurately recorded, reported and that appropriate action is initiated and completed

-be part of the Service Desk Support team providing continuous coverage over agreed periods to customers

-resolve incidents in accordance with defined ITIL processes in use within IT Services

-gain knowledge of networks and servers for communicating to users in logging and incident resolution

-direct customers to sources of information to assist them with self-help.

-conduct own research to provide a full response directly to the customer where self-help information is not available.

-supporting customers with the use of IT equipment within meeting rooms

-delivering webcasting for Council meetings

Would you like to know more?

The successful candidate will work towards gaining a Level 3 IT Solutions Technician qualification (equivalent to A Level), using their experience in the workplace as evidence of learning. You must be able to provide excellent customer service and work as part of a team.

These are trainee roles designed for an individual who has little or no previous work experience in a similar job.

Applicants are required to have at least four GCSEs (or equivalent) at Grades A*- C/ 9 - 4, including, Mathematics and English.

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