Hyundai Service Advisor Apprentice MOTORLINE LIMITED

MOTORLINE LIMITED · Competitive · Nottingham
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Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOTs and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

Are you passionate about a long-term career within the automotive industry? Do you strive to deliver excellent customer service? If the answer is yes then the Hyundai Apprenticeship Programme could be the career route for you. Motorline Hyundai (Gatwick) are currently seeking a Service Advisor Apprentice to join their dealership based in.

This is an exciting role working towards level 2 and 3 Customer Service qualification which also offers first-class training and outstanding long-term career prospects.

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOTs and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

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Requirements and prospects

Desired skills

  • Excellent communication skills
  • Computer literate
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Meticulous attention to detail
  • The willingness to also undertake basic duties as part of training

Personal qualities

  • Passionate about the automotive industry
  • Forward thinking and keen to learn with an interest in development and progression
  • Take a pride in appearance
  • Hardworking
  • Punctual
  • Reliable
  • Ability to use own initiative
  • Must have a can do attitude
  • Polite and courteous

Desired qualifications

A*-D/9-3 GCSE in maths and English (or equivalent).

Future prospects

Upon successful completion and review of your Level 2 Apprenticeship you will be re-assessed with a view to progression onto the Level 3 Apprenticeship.

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About the employer

Whether you are looking for an electric-powered SUV or a cost-effective city car, we are sure we have something to suit in our brand-new and Approved Used ranges. Come along to our Gatwick showroom to explore a wide range of Hyundai cars for sale.

When you visit us, you will be greeted by an expert who can help with anything you need. They can guide you around the range, and provide information on our competitive finance options.

We also provide aftersales care from our dealership. The workshop is run by a team of Hyundai-trained technicians, and it is fully-equipped to ensure we can take care of any servicing or repairs your car could need.

We are located just off Fleming Way, just south of the airport. From Crawley, take the A2024 towards the airport and join Gatwick Road at the large roundabout by the Sandman Signature hotel. Go right at the first roundabout, and then take the second exit at the next one. You will see us on your left. If youre travelling via the M23, simply leave the motorway at junction 10 to join the A2011, then turn right at the next roundabout to join Gatwick Road.

Employer

MOTORLINE LIMITED

Address

Fleming House

Fleming Way

Crawley

RH10 9JY

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Training

Training provider

NOTTINGHAM COLLEGE

Applications for this apprenticeship are being processed by Nottingham College

Contact

Nottingham College Apprenticeship Team

Intermediate Customer Service Practitioner Standard.

You will be required to attend the Hyundai Academy Training Centre in Nottingham for your Block Release Training. This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship.

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