Youll be called upon to complete a wide variety of tasks and jobs within the hotel and its extremely important that you remain flexible and versatile around this. This is a guest facing role, where you play a vital part in delivering a superior guest experience from Checking Guests in to assisting with guest luggage every day is different at InterContinental.
To succeed as a Guest Relations Team Member - Japanese Speaker, you will need:
- To be passionate about delivering great service and be guest focused
- Previous experience in Receptionist, Guest Relations, Concierge
- Experience with handling guests queries and complaints
- Experience using Opera PMS is a huge advantage
- To be willing to learn new things and work as part of a wide hotel team