Graduate Legal Advisor

Rac Motoring Services · Competitive · Bristol
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  • Deliver accurate legal advice and apply correct policy application and guidance to all clients, colleagues, and partners first time.
  • Provide clients with support through their claims journey by offering services of our suppliers
  • Ensure all calls are handled in accordance with Advisory call Matrix and business objectives.
  • Ensure all calls and associated activities are logged accurately on the relevant case management systems.
  • Maintain excellent technical knowledge in level of expertise
  • Ensure escalated complaints are resolved within set service level time frames to ensure customer satisfaction levels are met.
  • Support the work of the department through support of training delivery and material, administrative duties such as keying and collation of information and undertaking legal research.
  • Ensure your work conforms to standards set by the Financial Conduct Authority, Data Protection Act and other relevant legislation and/or regulatory bodies

If you are a qualified graduate with at least an LLB and customer service experience, we would love to hear from you!

As a Legal Advisor you can except to be providing accurate, initial legal advice and assistance to our RAC and Corporate partner customers by telephone and in writing on a range of private law matters, offering positive resolutions over the phone, including policy application and guidance on all products provided by and/or serviced by RAC Legal Services. This is an exciting opportunity to work for one of the most recognised brands in the UK, whilst using your skills to gain valuable experience within a legal services environment.

This role will require you to work from our iconic Bristol office situated in Bradley Stoke, on a Full time basis. You will be on a shift rotation between 8am - 8pm Monday - Friday to fit in with what suits you best, and also include 1 Saturday in 4 9am - 2pm.

Key Accountabilities

  • Deliver accurate legal advice and apply correct policy application and guidance to all clients, colleagues, and partners first time.
  • Provide clients with support through their claims journey by offering services of our suppliers
  • Ensure all calls are handled in accordance with Advisory call Matrix and business objectives.
  • Ensure all calls and associated activities are logged accurately on the relevant case management systems.
  • Maintain excellent technical knowledge in level of expertise
  • Ensure escalated complaints are resolved within set service level time frames to ensure customer satisfaction levels are met.
  • Support the work of the department through support of training delivery and material, administrative duties such as keying and collation of information and undertaking legal research.
  • Ensure your work conforms to standards set by the Financial Conduct Authority, Data Protection Act and other relevant legislation and/or regulatory bodies

As a minimum youll be a Law graduate (LLB) with customer service experience looking to take the next step into building your legal career with a well-known UK Brand. You will be communicating with customers offering legal advice over the telephone, so must be confident when dealing with customers and able to manage difficult conversations effectively with strong listening and communication skills. We dont necessarily require any experience in core foundation areas of law, however, if you have previously advised in these areas that would be highly advantageous. You can expect to work your way through our specially designed career framework which will allow you to become an expert in additional core areas of law such as Employment, Property and Family.

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