Freight Forwarding Specialists are employed to ensure that the company, and our clients remain compliant with all applicable customs, import and export laws and regulations. They have specific skills around customs procedures, classification of goods, allocating modes of transport and all relevant paper and electronic documentation. International Freight Forwarding Specialists are responsible for a variety of tasks on a daily basis such as shipment bookings, creating the appropriate documents, liaison with carriers, ports and handling agents, transport requirements, sales quotations, invoicing, financial procedures as well as the many customs processes. Clients must be kept informed proactively of progress and this requires skills and behaviours in customer service linked to an appreciation of international cultures, time zones and their effect on transit times.
The apprenticeship will provide you with core knowledge and skills including industry awareness, customs procedures, and a commercial insight.
Applying Customs procedures
Ability to understand Business finance & freight costing
Delivering exceptional Customer Service skills
Strong analytical skills and interpersonal skills (excellent telephone manner)
Tenacious, and good at multi-tasking; self-motivated and able to use your own initiative
Ability to work within a team
Must have a good attention to detail
Willing to learn and an enthusiasm for taking responsibility for own activity, and wanting to be involved (independently and in teams) to in create results in a busy and ever-changing organisation
Show passion in delivering high quality work for all our clients and other members of the team
Ability to organise and prioritise workloads to meet set deadlines
Ability to remain calm under pressure, be welcoming and customer focused.
Confident and outgoing personality
Polite and friendly
Flexible and adaptable
Required Qualifications / Certificates:
Level 2 Skills for Life which incorporates:
or evidence of GCSE equivalent/higher