Customer Service Apprentice - KOKO KARCHER (U.K.) LIMITED

KARCHER (U.K.) LIMITED · Competitive · Banbury
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  • Undertake customer experience activities within the Krcher Center, to optimise and exceed sales targets, profitability and customer satisfaction in conjunction with Krcher standards
  • Identifying new sales leads
  • Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the utmost priority
  • Assisting customers with sales, queries and after sales service
  • Conduct stock takes as requested
  • Re-stocking/replenishing items
  • Meeting sales goals, targets and objectives
  • Attend training sessions
  • Understand the range of Krcher products
  • Administration of sales orders received via showroom, telephone, fax and/or email
  • Administration of returns
  • Maintain customer interactions on CRM system
  • Handle technical enquiries based on parts identification via DISIS
  • Carrying out additional duties as requested by management to meet business requirements
  • Attend training, meetings and company events
  • Computer literate
  • Knowledge of Microsoft Office Packages
  • Good communication skills - written and verbal
  • Good interpersonal skills - able to work as part of a team
  • Good timekeeping and organisational skills

Personal qualities

  • Motivated
  • Enthusiastic
  • Proactive

Desired qualifications

Minimum of GCSE grades 9-4 (A*-C) in English and maths or equivalent qualifications.

Future prospects

Sales department at Krcher

Things to consider

Working in our retail store onsite at Head Office in a customer facing role.

Apprentices are paid for their normal working hours and training thats part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

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