Customer Service Apprentice Bako North Western Ltd

Bako North Western Ltd · Competitive · Langley Moor
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  • Knowing your customers, including the difference between internal and external customers
  • Understanding different needs and priorities and the best ways to manage expectations
  • Understanding the organisation, including what brand promise means, the core values and service culture, internal policies, procedures and complaints processes
  • Legislation and regulatory requirements, and how to apply them when delivering service
  • How to use systems, equipment and technology to meet customer needs
  • Types of measurement and evaluation tools available to monitor customer service levels
  • Your role and responsibilities, the impact of your actions on others and your targets and goals
  • How to create a customer focused experience and build trust
  • Understanding the organisations products and services and keeping up-to-date

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Requirements and prospects

Desired skills

  • Interpersonal skills
  • Communication skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Personal qualities

Good Communication

Computer Skills

Data entry

Admin

Desired qualifications

Can gain Level 2 Maths & English qualification if required as part of the apprenticeship

Future prospects

Can lead to a management postion

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About the employer

BAKO is a leading supplier of Bakery Products and Ingredients servicing customers throughout the United Kingdom, with business units in Durham (BAKO Northern & Scotland), Preston (BAKO North Western) and Wimbledon (BAKO South Eastern). The Group takes pride in being owned by bakers for bakers and delivers a UK-wide service and product range that are highly valued by its customers. BAKO specialises in the wholesale supply of bakery ingredients and finished goods, operating a multi temperature vehicle fleet to provide a one-stop shop for bakery and food service products.

Employer

Bako North Western Ltd

https://www.bako.co.uk/

Address

Littleburn Industrial Estate

Langley Moor

Durham

DH7 8HR

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Training

Training provider

TRS Training Limited

Applications for this apprenticeship are being processed by TRS Training Limited

Contact

Tim Rigby 01744 809010 timr@trstraining.net

During the apprenticeship, the learner will have a dedicated trainer-assessor who will visit them within the workplace at least once per month in order to support their learning, development of competency and generation of evidence.

This will also be supported between visits by off-site information, advice, guidance, academic progress and technical competence support.

The trainer-assessor will work with the learner and the employer in order to ensure that all learning needs are being met for both parties, in order to ensure successful progression against all elements of the apprenticeship.

  • Interpersonal skills
  • Communication skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Personal qualities

Good Communication

Computer Skills

Data entry

Admin

Desired qualifications

Can gain Level 2 Maths & English qualification if required as part of the apprenticeship

Apply to position

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