Customer Service Apprentice

Hit Training · Competitive · Almondsbury
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You will be given training and support to enable you to befully proficient in the below:

  • Communicate effectively in a professional manner withcustomers & suppliers.
  • Receive jobs, review for accuracy & allocate to serviceproviders.
  • Ensure legislative compliance in all areas including customsdeclarations.
  • Validate shipment routing against operating procedures andguidelines (exports).
  • Confirm departure (exports) .
  • Arrange collection from carriers and onward delivery tocustomer (imports) & monitor proof of delivery.
  • Ensure that the company operates within all agreedoperational procedures, and within statutory requirements including theprovision and maintenance of a safe working environment.
  • Communicate efficiently and effectively (via use of PCs,fax machines, telephone, etc.) with internal and external customers, suppliers,and other offices, as required by operational procedures.
  • In conjunction with others, plan collection or deliveries.
  • Proactive support of Customer Service teams.
  • Liaise with external suppliers to monitor job progress.
  • Irregularity handling and escalation as appropriate to next level (Team Leader or Manager)

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