Customer Service Apprentice

Kentucky Fried Chicken (KFC) · Competitive · Sheffield
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Your first 12 - 18 months will be spent in our Customer Contact Centre. Here you will get to grips with understanding the fundamental aspects of our business. You will become confident in dealing with our customers, learn how to deliver great customer outcomes and to cultivate good relationships. You will work towards your Level 3 Customer Service Specialist apprenticeship and be well on your way to becoming an expert in the customer service arena by the end.

You will study for two apprenticeship qualifications across the duration of the programme, so naturally you will be someone who loves to learn, to develop themselves, and someone that is passionate about customer service. But you wont be doing it alone; you will have your colleagues on hand to support, encourage and cheer you on every step of the way!

Your first placement

Your first 12 - 18 months will be spent in our Customer Contact Centre. Here you will get to grips with understanding the fundamental aspects of our business. You will become confident in dealing with our customers, learn how to deliver great customer outcomes and to cultivate good relationships. You will work towards your Level 3 Customer Service Specialist apprenticeship and be well on your way to becoming an expert in the customer service arena by the end.

Your second placement

Once your first apprenticeship has been completed, you will broaden your knowledge further by moving into a new customer service role in either our Retirement Operations or Workplace Operations area where you will learn more about pensions. Here you will deal sophisticated queries and transactions, working across multiple products, platforms and systems. To support your development and deepen your expertise, you will undertake a second qualification; a Level 3 Workplace Pensions Apprenticeship

What next?

After getting your two qualifications under your belt, we expect that youll have gained the knowledge, experience and attributes to enable you to move into a Team Leader or subject expert role

About you

As the type of person that loves to connect with people, youll enjoy helping others and be passionate about doing the best you can for customers! You dont need to have had lots of previous experience, but youll certainly have a passion for learning and an ambitious approach to progressing your career. Couple that with the desire to be a great leader that can influence, inspire, and encourage others, we are sure you have the makings of an Aviva customer excellence advocate.

Qualification wise you will:

  • Already have English and Maths GCSEs or Scottish National 5s at A*-C or 9-4 grade (or equivalent). (Or be willing to study for them in addition to the apprenticeship)

What will you get for this role?

  • Starting salary from18,500 (depending on your skills, experience, and qualifications) with salary reviews throughout your training. On successful completion you can expect your salary to have increased to 22,000 (subject to performance)
  • 2 x Level 3 qualifications, aligned to your role
  • Paid study time
  • A permanent role right from the beginning
  • A caring, welcoming culture complete with wellbeing programmes, flexible working and an in-built support network, including buddies and mentors - many of whom have been with us for years
  • A holiday allowance of 25 days, plus bank holidays and the option to buy/sell up to five additional days
  • An annual performance-related bonus and pay review
  • Generous defined contribution pension scheme

Where youll be based:

These roles will be offered in Norwich or Sheffield. Flexible working has been engrained into our culture for a long time now. We have a Smart Working policy which means your training and the role will be a mix of office and home working, with a minimum of 3 days in the office.

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