Customer Service Apprentice (35061) Letstalkfleet Ltd

Letstalkfleet Ltd · Competitive · Salford
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An exciting opportunity is available for a full time Customer Service Apprentice to join Lets Talk Fleets friendly team at their head office in Salford. This is a flexible role which will include sales and administration responsibilities.

This apprenticeship requires you to apply through the employers website.

Apply now

Closing date: 22 Oct 2021

Apprenticeship summary

  • Weekly wage

200.00

  • Working week

Monday - Friday 9.00am - 5.30pm

Total hours per week: 37.50

  • Expected duration

18 months

  • Possible start date

01 Nov 2021

  • Date posted

today

  • Apprenticeship level

Intermediate

Level 2 (GCSE)

  • Reference number

VAC001770062

  • Positions

1 available

A normal day would include:

  • Responding to customer enquiries by telephone and email
  • Processing quotations, sales and vehicle delivery requests
  • Inputting customer data and product information
  • Vehicle ordering and delivery support
  • Support the maintenance of CRM data and in time full new customer account management

How you will be supported.

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next.

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

How you could get there.

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

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Requirements and prospects

Desired skills

Interpersonal skills:

  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery

Communication:

  • Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications, and/or
  • Use an appropriate tone of voice in all communications, including written and digital, that reflect the organisations brand

Influencing skills:

  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the organisation

Personal organisation:

  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines

Deal with customer conflict and challenge:

  • Demonstrate patience and calmness
  • Show understanding of the customers point of view
  • Use appropriate signposting or resolution to meet the customers needs and manage expectations
  • Maintain informative communication during service recovery

Personal qualities

Developing self:

  • Take ownership for keeping service knowledge and skills up-to-date
  • Consider personal goals and propose development that would help achieve them

Being open to feedback:

  • Act on and seek feedback from others to develop or maintain personal service skills and knowledge

Team working:

  • Frequently and consistently communicate and work with others in the interest of helping customers efficiently
  • Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice

Equality - treating all customers as individuals:

  • Treat customers as individuals to provide a personalised customer service experience
  • Uphold the organisations core values and service culture through your actions

Presentation - dress code, professional language:

  • Demonstrate personal pride in the job through appropriate dress and positive and confident language

Right first time:

  • Use communication behaviours that establish clearly what each customer requires and manage their expectations
  • Take ownership from the first contact and then take responsibility for fulfilling your promise

Interpersonal skills:

  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery

Communication:

  • Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications, and/or
  • Use an appropriate tone of voice in all communications, including written and digital, that reflect the organisations brand

Influencing skills:

  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the organisation

Personal organisation:

  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines

Deal with customer conflict and challenge:

  • Demonstrate patience and calmness
  • Show understanding of the customers point of view
  • Use appropriate signposting or resolution to meet the customers needs and manage expectations
  • Maintain informative communication during service recovery

Personal qualities

Developing self:

  • Take ownership for keeping service knowledge and skills up-to-date
  • Consider personal goals and propose development that would help achieve them

Being open to feedback:

  • Act on and seek feedback from others to develop or maintain personal service skills and knowledge

Team working:

  • Frequently and consistently communicate and work with others in the interest of helping customers efficiently
  • Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice

Equality - treating all customers as individuals:

  • Treat customers as individuals to provide a personalised customer service experience
  • Uphold the organisations core values and service culture through your actions

Presentation - dress code, professional language:

  • Demonstrate personal pride in the job through appropriate dress and positive and confident language

Right first time:

  • Use communication behaviours that establish clearly what each customer requires and manage their expectations
  • Take ownership from the first contact and then take responsibility for fulfilling your promise

Desired qualifications

  • 5 GCSEs A - C / 9 - 4 including Maths and English (or the equivalent).

Future prospects

Possible progression within the company and progression onto the next level apprenticeship.

Things to consider

Apprentices are paid for their normal working hours and training thats part of their apprenticeship (usually one day per week).

For more information please visit: https://www.gov.uk/national-minimum-wage-rates

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About the employer

LetsTalkFleet are a Fleet Services and Vehicle Leasing business based at the AJ Bell Stadium in Salford (M33 7EY). Established in 2017 they are support to Business and Private individuals for all their car and van needs from acquisition financing, in life management and termination.

Employer

Letstalkfleet Ltd

Address

1

Stadium Way

Manchester

M30 7EY

You must have JavaScript enabled to view a map of the location

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Training

Training provider

The Growth Company

Applications for this apprenticeship are being processed by Skills Solutions Ltd

Full apprenticeship training provided, working towards an Intermediate Level Apprenticeship gaining a Level 2 qualification in Customer Service.

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