Customer Service Apprentice

Smiles Alliance · Competitive · Wickford
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Helping drive sales and customer satisfaction using the company systems in place, having ownership of certain areas of the customer journey, working along side the team towards achieving the common goal of increased sales and absolute customer satisfaction. Creating good relationships with our customers, providing them with a pleasant journey throughout their clear aligner treatment.

The role will include a variation of tasks including emailing customers, telephone calls once experienced and confident. All areas are sales and customer care driven, with weekly and monthly targets to achieve with team bonuses allocated when targets are met. (Once probational period of 4 months is passed).

Some customers will be challenging, it is about keeping the emotional, reactive side out of the approach and think in the shoes of the customer to find out how we can help them solve the issue they are trying to resolve by choosing SmilesAlliance.

Working alongside your team you will have managers to learn from and work closely with, a great opportunity to learn and grow within a positive high energy environment.

Material will be provided to give the base knowledge of clear aligner technology and care.

As we are all about personal growth and development for the benefit of yourself and our team, we will require the right candidate to read books that are recommended to you, this will help you attain the skills and knowledge that will help you throughout your journey in life and your journey within this company.

Personal Qualities :

  • Good attitude, ability to work with others in a dynamic environment
  • Driven, open to learning, positive attitude

Skills Required :

  • Written English, email construction
  • Ability to write emails with a good standard of English, spelling and punctuation, this is not essential and can be learnt, this will just take more effort for the candidate if this is not a strong point, everything can be learned with the right attitude

Future Prospects :

For the right candidate it is up to you how far you progress, the opportunity will be fully available to learn, grow and progress in the company, we operate in a very open, true and transparent way. Constant learning and growing is at the core of what we do, we make mistakes that is part of life and part of the journey to personal and business growth. What we don't do is hide the mistakes, we analyse them, learn and grow as a result of this.

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