Customer Service Administrator Apprentice

Zone Two · Competitive · London
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The role of Apprentice Customer Service Administrator will include the day-to-day administration of customer service within the business, assisting customers with orders and returns processed through our system AppGMS, sending out stock and booking in deliveries, and providing a variety of accurate reports and information for other departments. Your direct line Manager will be the Customer Service Supervisor and you will work closely with the Operations and Sales teams.

Training provider: New City College, Level 3 Customer Service Practitioner Apprenticeship Standard. Upon completion of the 18-month Apprenticeship, the Apprentice will be considered for a permanent role.

Responsibilities:

  • Requesting and checking of customer purchase orders, highlighting and resolving any discrepancies ahead of deliveries.
  • Management of stock records on AppGMS
  • Organising stock counts with the warehouse team
  • Coordinating picking and despatch requirements with the warehouse team
  • Booking in deliveries with customers and producing any necessary labels or paperwork if required
  • Creating a variety of reports and sending out weekly stock lists to customers
  • Organising collections of stock and processing returns
  • Creating and maintaining sales target for the sales team
  • Handling complaints or order issues, escalating where necessary
  • Keeping accurate records of information such as customer orders
  • Reconciling seasonal purchase order requirements with Operations Team
  • Administration support for Sales Team
  • Booking in stock into AppGMS

Requirements:

  • Highly organised and efficient
  • Excellent time management skills with the ability to work to tight deadlines
  • Attention to detail and understanding of the need for accuracy
  • Strong verbal and written communication skills
  • Ability to problem solve and multi-task
  • Ability to work to timetables and under pressure

Beneficial:

  • Knowledge and experience of customer service would be beneficial
  • Good knowledge and experience with Excel is desirable

Application

Please apply with a CV and cover letter via the application form.

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The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Highly organised and efficient. *

Excellent time management skills with the ability to work to tight deadlines. *

Attention to detail and understanding of the need for accuracy. *

Strong verbal and written communication skills. *

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I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

  • Highly organised and efficient
  • Excellent time management skills with the ability to work to tight deadlines
  • Attention to detail and understanding of the need for accuracy
  • Strong verbal and written communication skills
  • Ability to problem solve and multi-task
  • Ability to work to timetables and under pressure

Beneficial:

  • Knowledge and experience of customer service would be beneficial
  • Good knowledge and experience with Excel is desirable

Application

Please apply with a CV and cover letter via the application form.

Apply

Application Form

Name *

Number

Email *

Email Confirm *

Message *

Post URL

Subject *

Listing ID

Post User ID

Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Highly organised and efficient. *

Excellent time management skills with the ability to work to tight deadlines. *

Attention to detail and understanding of the need for accuracy. *

Strong verbal and written communication skills. *

Reply To

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