Customer Administrator Apprentice Nottinghamshire Health Care NHS Trust

Nottinghamshire Health Care NHS Trust · Competitive · Nottingham
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  • Dealing with general public and other professionals to answer telephone queries
  • Reception Services as and when required
  • To provide general office and administration support services
  • To undertake general office duties, for example, filing, photocopying, handling incoming and outgoing post, etc.
  • To communicate with staff and visitors on a daily basis, providing support where required and working to help resolve any issues
  • Assist the administrative team to arrange and administer meetings/conferences/events, including booking venues, the preparation and distribution of papers
  • Under supervision produce accurate letters, minutes, reports and maintain databases etc, as required
  • Under supervision develop and maintain administrative support systems, including bring forward files and manual and electronic filing systems, ensuring that systems are effective in their use and are reviewed regularly
  • To assist with the ordering of supplies as appropriate
  • Assist in the tasks and duties of other staff within the team during periods of staff leave/absence to ensure that an effective quality service is maintained at all times and contributing to the work of the team
  • To record and securely store information relating to confidential matters and enquiries
  • To undertake an annual appraisal to identify any necessary personal development required to meet the objectives of the Team, and to further develop the post-holders' skills and role
  • The post-holder will be required to undertake essential training as and when required

Responsibilities of the Post Holder:

To contribute to the administrative work within the team. To gain an understanding of how the team functions by providing support as required whilst gaining knowledge and experience and by undertaking training in the following:

The successful candidate will complete a Customer Service Practitioner Level 2 Apprenticeship standard, along with a certificate in the Principles of Business Administration:

  • Level 2 Apprenticeship Standard in Customer Service Practitioner
  • Principles of Business Administration Certificate
  • Functional Skill Level 1 in maths
  • Functional Skill Level 1 in English

Any other duties which may be required from time to time, as discussed and agreed with the Line Manager.

  • Excellent IT skills, including a good knowledge of Microsoft Word and Excel
  • Excellent communication skills, both verbal and written
  • Conscientious with excellent attention to detail while working to tight deadlines
  • Ability to build good working relationships with members of the team and employees
  • Ability to work proactively and with a can do attitude
  • Ability to work effectively on your own initiative or as a part of a team

Personal qualities

Applicants must be:

  • Confident to talk to a variety of people, face-to-face and via phone
  • Well presented
  • Willing to learn and an ability to retain information
  • Proactive in their approach to work and thrive on doing a good job
  • Able to follow instructions
  • Hard working
  • Self-motivated
  • Enthusiastic
  • Respectful of confidentiality

Desired qualifications

GCSEs (or equivalent) grade A*-C/9-4 (or equivalent qualifications) in English Language, Literature, and maths.

Future prospects

If the apprenticeship is successful, there could be the opportunity to progress and develop within the company.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For further information on the Apprenticeship National Minimum Wage (ANMW), please refer to: https://www.gov.uk/national-minimum-wage-rates

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About the employer

Nottinghamshire Healthcare is positive about providing integrated healthcare services, including mental health, learning disability and community health services.

Over 8,800 dedicated staff provide these services in a variety of settings, ranging from the community through to acute wards, as well as secure settings. The Trust has a revenue income of 409.2 million for the present year.

Nottinghamshire Healthcare takes its responsibilities as an employer very seriously and is committed to equality and diversity. The Trust was recently placed 13th in the country as a good place to work in the Health Service Journal/Nursing Times staff survey.

Employer

Nottinghamshire Health Care NHS Trust

About disability confident

Disabled candidates will generally be offered an interview if you meet the minimum requirements for this vacancy. Contact the employer for full details.

Employers may need to limit the number of interviews offered to both disabled and non-disabled people if they receive high numbers of applications.

The disability confident scheme supports employers to make the most of the talents disabled people can bring to your workplace.

http://www.nottinghamshirehealthcare.nhs.uk/

Address

Duncan Macmillan House

Porchester Road

Nottingham

NG3 6AA

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Training

Training provider

Prostart Training

Applications for this apprenticeship are being processed by Prostart

Contact

Nina Ricci 01159835837 ninaricci@prostartuk.co.uk

The successful candidate will complete a Customer Service Practitioner Level 2 Apprenticeship standard, along with a certificate in the Principles of Business Administration:

  • Level 2 Apprenticeship Standard in Customer Service Practitioner
  • Principles of Business Administration Certificate
  • Functional Skill Level 1/2 in maths
  • Functional Skill Level 1/2 in English

Knowledge-based off the job training will take place during the 15 months of the Apprenticeship at Prostart Training's registered training facilities and the workplace.

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