Client Services Associate

Nelson Scott · £30-40k · Greater London

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The candidate will be an integral member of the global Operations team and will report directly to the Principals in the Client Services department. The role has a wide-ranging remit and involves working with both the broader Operations and Investment teams across all offices. The role is not client facing, all client relationships are managed by the Investment Principals and Partners, however strong communication skills are required for frequent interactions with a multitude of third parties with whom we liaise such as trustees, company directors, financial advisors, tax advisors, fund administrators, fund managers, custodians, banks, brokers, and the Executive Assistants to HNWI clients whilst assisting with the management of our clients portfolios.

The candidate should be hardworking and comfortable working in an extremely fast-paced environment. They must be able to interact with colleagues and third parties, prioritising and completing multiple tasks and meeting deadlines. The company has a small business atmosphere and attitude. The successful applicant should be ready for wide-ranging responsibilities in multiple areas and will be expected to be flexible and willing to do whatever it takes to contribute to the firms continued success.

Client Investment Execution

Grasp a detailed understanding of the products our clients invest in, with specific attention paid to redemption requirements (incl. fund notice periods, gates, fees, lock up periods).

Liaise with custodians, trustees and third-party administrators, to ensure investments are correctly transacted and settled in an accurate and timely manner.

Coordinate internal capital calls, ensuring that clients receive the call letters with adequate prior notification for them to make the required payments by the deadline, or instruct us to arrange the payment from their custodian account.

Ensure that authorisations to investment recommendations are obtained and all orders are implemented in a timely manner whilst maintaining the necessary supporting documentation.

Client Account Management

Monitor clients cash and securities accounts by closely managing the relationships with their custodians,trustees or other third-parties.

Liaise directly with representatives of clients (e.g. trustees, advisors) on issues relating to their account(s).

Track client execution through to completion.

Ensure all transactions are recorded accurately using our in-house systems.

Regularly update client balance sheets and review holdings versus asset allocation targets.

Work with other team members preparing for client meetings and dealing with client queries.

Respond to client calls and act as support to the Investment Principals and Partners in managing clientrelationships, where necessary.

FX Hedging

Work with Principals/Senior Associates reviewing the currency exposure of client portfolios.

Prepare detailed forward foreign exchange contract instructions as necessary to adjust and obtain theclients required underlying currency exposure within their portfolios.

Track currency execution to completion by comparing trade confirmations to internal systems.

Monitor client currency exposures to ensure FX hedges remain effective on an on-going basis.

Monthly and Quarterly Client Reporting

Assist with the collection of client valuation data and with the entry of key data information.

Submit quarterly/monthly client statements to client heads for further review.

Prepare and review annual tax reports where required.

Respond appropriately and professionally to client queries.

Client Billing

Review billing calculations to ensure they are accurate and complete, and deal with client queries as theyarise.

Client Account Opening & Ongoing Compliance

Ensure that account opening documents are completely and accurately completed and filed.

Ensure that regulatory and compliance rules are adhered to, especially around KYC/AML documentation.


The ideal candidate will have strong quantitative skills and an active interest in investment and capital markets. A flexible, entrepreneurial approach and an appetite for challenge are essential qualities. Candidates must:

1.Have an excellent academic record, having graduated from a reputable university with a 1:1 or 2:1degree, as well as strong A Levels (Maths / Economics is preferred ).

2.Have prior experience of working within Financial Services, even at internship level.

3.Have a good understanding and working knowledge of Microsoft Office, particularly Excel / Outlook.

4.Be an articulate self-starter with strong analytical and organisational skills.

5.Be able to prioritise daily workloads whilst working efficiently and accurately under pressure.

6.Be able to multi-task in a fast-paced investment environment.

7.Demonstrate a high level of attention to detail and be very comfortable working with numbers.

8.Have a high degree of integrity and professionalism and be a collaborative team player.

9.Be comfortable receiving and providing feedback.

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