Careers Graduate Application Support Engineer

The Financial Times Ltd. · Competitive · Leeds
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The successful candidate will be part of a busy Service Desk which is growing in line with business growth. You will get exposure to Cloud technologies such as Azure, DevOps practices such CI/CD, automation, scripting, and work alongside a fast-paced development team throughout the software development life cycle.

Working for Pharmacy2U as a Junior Application Support Engineer your main responsibility will be to provide support to the first line support engineers and development teams with application support issues and closely monitor key systems reacting to incidents in a pro-active manner.

The incidents could be application errors, infrastructure issues and security incidents. You will work with tools such as New Relic, ELK and Jira to trouble shoot issues alongside getting exposure to Azure.

You will be part of the Service Desk Team who all departments of the business and IT engage with and will require good communication skill both written and verbal.

Essence of Role - Key Accountabilities

  • Investigating and analysing application support incidents through to the root causes.
  • Identifying issue trends and recommend improvements to both the systems used and the approach to supporting staff.
  • Application release tasks using automated Azure DevOps pipelines.
  • Work with the Development Team on major issues, problem resolution and improvements.
  • Pro-actively checking system and security monitoring tools and alerts. Resolving the incident or escalating the incident to the relevant team when required to do so.
  • Proactively monitoring and maintaining the Service Desk Telephone, Email and Service desk queues.
  • Taking pride in the issue and seeing it through to the end, providing an excellent customer experience.

Knowledge, skills and experience required for role

  • The ability to work with developers supporting in house applications.
  • Experienced in using C#, .NET, or a similar programming language.
  • Experience of writing/using SQL to analyse business critical data stored in databases.
  • Operational system monitoring using tools such as New Relic.
  • The ability to drive and travel between sites.


  • Azure
  • Azure DevOps
  • Grafana
  • ELK
  • PowerShell scripting


  • 2 Years or more experience working as a application support engineer or similar role such as 2nd line support analyst, application support analyst.
  • Experience of working within a busy service desk covering 1st and 2nd line support.


  • GCSE (or equivalent) Maths and English Grade C or above


  • Taking pride in the issue and seeing it through to the end, providing an excellent customer experience.
  • Be a good team player and proactively help fellow team members (and those in other teams) when they are busier.
  • Ambitious to learn and develop their career.
  • Tenacity and will to win.
  • Always demonstrate professional conduct and respect for others, both Pharmacy2U colleagues and our suppliers and partners.

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