Business Administrator & Social Media Apprentice

Southend-on-Sea Borough Council · Competitive · Southend-on-Sea
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  • Updating and inputting beneficiary information into the programme Customer Relationship Management System
  • Reviewing data that is already existing on the CRM system and ensuring it is categorised correctly
  • Assisting with the updating and managing of the BEST Growth Hub website
  • Triaging initial enquiries that come in to the Growth hub. This could be by phone, email, web contact forms
  • Supporting the marketing of the Growth Hub through social media posts and adverts
  • Liaising with local authorities and other business support partners to obtain updates on their offer
  • Assisting in the reporting of key achievements of the Growth Hub to local, regional and national partners
  • Tracking referrals that are made by the BEST Growth Hub team to include liaising with businesses who have received support
  • Monitoring and tracking programme spend and beneficiary outputs
  • Liaising with funders to meet programme reporting requirements
  • To support the team with a range of business engagement activities including events and one to one visits to local SMEs

The role will require day to day liaison with a range of local, regional and national partners from Government, industry and the third sector. The post holder will be required to develop and maintain these relationships, responding appropriately to requests for information and/or action.

Key Responsibilities:

  • To support on the compilation and filing of project beneficiary information for programme audit purposes
  • To liaise with programme funders regarding all aspects of the programme reporting and collection of evidence
  • To be responsible for the updating of the programme Customer Relationship Management System
  • To be support the updating and maintenance of the BEST Growth Hub website
  • To promote the BEST Growth Hub via social media and ad hoc methods including events and newsletters as directed by the communications Co-ordinator
  • To support the collection of information for programme evaluation purposes
  • To support the team in collecting information on the outcome of the support received by an end beneficiary
  • To support the team to complete and submit all programme monitoring claims
  • To support the Growth Hub Manager in processing programme finances, for example; raising purchase orders, processing invoices etc.
  • To support the team with a range of business engagements activities including contributing to events and one to one meetings with businesses


  • To assist with achieving departmental, service and organisational aims and objectives and undertake any other duties commensurate with the grade and responsibilities of the post
  • To promote the principles of equality and diversity and ensure that these are upheld across the service area
  • To fully comply with the Health and Safety at Work legislation and the Council's Health and Safety Policy

Personal Qualities :

Interpersonal Skills:

  • Communicates orally, in writing and electronically, at all levels
  • Establishes good relationships with clients/customers/staff
  • Networks effectively inside and outside the organisation

Customer/Client Relationships:

  • Ability to seek out and understand the expectations and needs of customers/clients
  • Seeks regular feedback from customers and uses this to continuously improve service delivery

Creativity and Learning:

  • Learns new tasks and quickly commits information to memory
  • Demonstrates a rapid understanding of newly presented information

Analysing, Interpreting and Judging:

  • Strong eye for detail and high level of accuracy in work
  • Make rational judgements from analysis of information

Planning and Performing:

  • Sets clearly defined objectives
  • Follows procedures/policies and keeps to schedules
  • Demonstrable interest in Economic Development and the role of local government in economic growth
  • Excellent communication skills - able to work positively with a range of personnel from business, central government, agencies, partner organisations and internal colleagues
  • Understanding of finance and procurement processes within the public sector
  • Knowledge of business audit processes and preparation
  • Demonstrable ability to learn quickly and desire to gain further knowledge and understanding in a related subject
  • Knowledge of wordpress websites and social media
  • Experience of using a CRM system / database
  • Experience of developing relationships with and between individuals, organisations and businesses
  • Experience of identifying, interrogating, analysing and interpreting data and information to understand needs
  • Experience of promoting events, services and/or locations
  • Experience of working with businesses and/or business support organisations
  • Experience of working on own initiative to deliver a piece of work or project
  • Experience of following processes while also applying knowledge and understanding to adapt to circumstances

Future Prospects :

  • Progression opportunities within the organisation upon successful completion of the Apprenticeship

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