Apprentice VW Service Advisor

Motus Commercials  · Competitive · Stoke-on-Trent
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As our Apprentice Service Advisor you will be required to attend regular meetings with your Apprenticeship provider and take responsibility for completing your course work.

You will also be a fully fledged member of our team, learning and building relationships with the Parts, Service and Warranty Teams.

You will be learning and contributing every day to the aftersales function:

  • Meeting & greeting customers both face to face and over the telephone.
  • Achieving pre-defined targets for upselling various Aftersales products & services
  • Maintaining high levels of customer satisfaction and service in line with Group and Manufacturer standards.
  • Progressing of customer bookings from start to finish
  • Multi tasking and working within a busy service desk environment

You will need to be a personable and confident individual, who is keen to learn a new trade in a fast-paced, friendly environment.

We offer a mix of front counter and telesales customer service duties looking after Commercial Vehicles.

If you have excellent organisational and communication skills, with a pro-active attitude, we would love to welcome you as part of our wonderful VW team at Motus Commercials in Stoke on Trent who will be waiting to welcome you and become a support network behind you throughout your apprenticeship qualification and beyond.

What Will You Be Doing?

Your apprenticeship with Motus Commercials VW Dealership in Stoke on Trent, will be diverse, fast paced, with no two days being the same.

As our Apprentice Service Advisor you will be required to attend regular meetings with your Apprenticeship provider and take responsibility for completing your course work.

You will also be a fully fledged member of our team, learning and building relationships with the Parts, Service and Warranty Teams.

You will be learning and contributing every day to the aftersales function:

  • Meeting & greeting customers both face to face and over the telephone.
  • Achieving pre-defined targets for upselling various Aftersales products & services
  • Maintaining high levels of customer satisfaction and service in line with Group and Manufacturer standards.
  • Progressing of customer bookings from start to finish
  • Multi tasking and working within a busy service desk environment

Who Are We Looking for?

Motus Commercials VW Dealership based in Stoke on Trent, have an amazing Apprenticeship opportunity to become a member of the team of experienced Commercial Service Advisors. All you will need is:

  • An enthusiastic demeanour with excellent communication skills
  • The can-do attitude and willingness to learn and succeed.
  • A genuine interest in the Automotive industry
  • Grade C / 4 or above in GCSE Maths and English is preferred.
  • Previous experience within a workshop environment would be an advantage

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