Apprentice Technical Analyst AMBICO SERVICES LIMITED

AMBICO SERVICES LIMITED · Competitive · London
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Duties will include:

  • Provide 1st / 2nd line IT support using the service desk and monitoring systems
  • Offer troubleshooting, support, and fixes for client IT equipment or network failures
  • Provide phone, email or in-person support (onsite and remote)
  • Client routine site visits to perform IT checks and proactive support
  • Walk clients through solutions to solve problems and direct questions to line managers & 3rd party specialists
  • Demonstrate great customer service skills and patience
  • Update client documentation and record IT environment changes
  • Manage and maintain client backups including backup technologies used
  • Maintain records of client hardware and software inventory
  • Assist with maintaining information security through controlled hardware or software installations
  • The ability to learn from other staff members and apply the knowledge to future projects or support scenarios
  • Follow disaster recovery plans for equipment, power, or security failures when necessary to protect data and security
  • Knowledge of Computers and Networks
  • Knowledge of Software and Hardware
  • Basic understanding of IT networking and active directory environments

Personal qualities

  • Decision Making, Problem Solving
  • Critical Thinking
  • Written and Verbal Communication
  • Interpersonal Communication
  • Attention to Detail
  • Ability to Work Under Pressure
  • Ability to Meet Goals
  • Patience

Desired qualifications

  • To be an IT Technician Apprentice you will need to be a tech enthusiast with 5 GCSEs or equivalent (9 - 4/A* - C) including maths and English

Future prospects

  • Tech and digital professionals in London earn an average salary of 52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career


About the employer

Ambico Services Limited specialise in providing complete IT solutions for the small to medium sized enterprise from all business sectors. Our vendor independence ensures we remain completely impartial and provides us with commercial integrity and unparalleled choice. We deliver a complete IT outsourcing solution, providing your business with the technical expertise and know how to support your day to day business needs, without the overhead that comes with an in-house technical support person or team.





Clerkenwell Green



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Training provider


Applications for this apprenticeship are being processed by Just I T Training Limited


  • You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
  • Your training will include gaining Level 3 IT qualification
  • Functional Skills if required

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