Apprentice Service & Technical Support Engineer RTK FARMING LIMITED

RTK FARMING LIMITED · Competitive · Little Wilbraham
Apply via job board

← Back to opportunities

Providing technical support to precision positioning customers, installation, maintenance and development of RTK base station infrastructure and providing technical sales and training support to colleagues and customers to generate and sustain business growth.

Entering and processing data on the business systems in an accurate and timely fashion and ensuring compliance with agreed RTKF.net processes and procedures. Participate in continuous improvement of business processes and service levels.

INSTALLATION AND MAINTENANCE OF SIGNAL BASE STATIONS AND SUPPORT HARDWARE:

  • Ensuring the availability of the correct levels of resource and support for the safe installation and operation of base stations at various third-party locations situated across the UK
  • Installation and maintenance of various hardware applications to support delivery of precision positioning applications

MANAGEMENT OF DATA AND CUSTOMER INFORMATION:

  • Ensure that data is entered and processed in an accurate and timely fashion on CRM and invoicing and revenue opportunities are correctly invoiced
  • Accurately record and manage stock of engineering, electrical and technical components
  • Provide and record information on work carried out, hardware sold and ensure customers are correctly invoiced

MAINTENANCE AND CUSTOMER SERVICE:

  • Carry out routine and regular maintenance on base stations to ensure optimum utilisation
  • Troubleshoot, diagnose faults and provide practical and cost- effective solutions to minimise software and hardware downtime

HEALTH AND SAFETY RESPONSIBILITIES:

  • Carry out work-based risk assessments. Create and deliver agreed Safe Methods of Work
  • Compliance with all regulatory and company processes and procedures relating to health and safety

BUSINESS DEVELOPMENT AND SALES SUPPORT:

  • Provide training to Dealer staff and direct customers
  • Proactively identify business development and increased revenue opportunities
  • Support the activities of the Sales Team by assisting in the setting up of stands and attendance at Dealer events and Trade Shows
  • Conduct signal surveys and attend customer and potential customer site visits

PERSONAL & TEAM DEVELOPMENT:

  • Develop and improve your skills to maximise your contribution to the team
  • Identify and undertake appropriate or necessary training required to deliver your job purpose
  • Build productive and trusting relationships with colleagues across the business
  • Contribute to the team in a positive and productive way
  • Fully participate in an annual staff appraisal process

__________________________________________________

Requirements and prospects

Desired skills

  • Resilient with attention for detail
  • Health and safety awareness
  • Mechanical and electrical aptitude
  • Understanding of IT Business Systems, including Google Drive, Excel and emails
  • Ability to forward plan and manage stock control and suppliers
  • Awareness of costs, finance and margin management
  • Understating of GPS technologies, Sim data, Modems and hardware applications
  • Customer focused
  • Good communicator
  • Analytical
  • Tenacious, with an ability to problem solve
  • Awareness of Health and Safety legislation
  • Awareness of company processes and procedures
  • Technical expertise
  • Team player
  • Ability to communicate
  • Technical information in an understandable format

Personal qualities

  • Interpersonal awareness
  • Forward thinking
  • Self-awareness
  • Teamworking
  • Customer relationship skills
  • Flexibility
  • Innovation

Desired qualifications

Grade C/4, equivalent or above GCSE in English, maths, ICT and a Science.

Future prospects

Potentially a full-time role on completion of apprenticeship with the company.

Things to consider

This is very much a customer facing role with - the dialogue often starting with a client having a problem they need solving. The candidate will be expected to act with empathy and tolerance at all times.

Once training in certain areas is complete the candidate will be expected to work alone at times while keeping their manager updated with movements and progress at all times.

Occasionally we may need to work away, usually not more than once every couple of months and for a couple of days.

We cover a large area so the candidate must be prepared for regular long drives, breaks are factored in for comfort and safety.

  • Resilient with attention for detail
  • Health and safety awareness
  • Mechanical and electrical aptitude
  • Understanding of IT Business Systems, including Google Drive, Excel and emails
  • Ability to forward plan and manage stock control and suppliers
  • Awareness of costs, finance and margin management
  • Understating of GPS technologies, Sim data, Modems and hardware applications
  • Customer focused
  • Good communicator
  • Analytical
  • Tenacious, with an ability to problem solve
  • Awareness of Health and Safety legislation
  • Awareness of company processes and procedures
  • Technical expertise
  • Team player
  • Ability to communicate
  • Technical information in an understandable format

Personal qualities

  • Interpersonal awareness
  • Forward thinking
  • Self-awareness
  • Teamworking
  • Customer relationship skills
  • Flexibility
  • Innovation

Desired qualifications

Grade C/4, equivalent or above GCSE in English, maths, ICT and a Science.

Apply to position

Click below to apply. This link will redirect you to the employer's career website.
© Debut 2020. All rights reserved -  back to Debut