To work as part of a pharmacy team under the supervision of the registered pharmacist, to ensure an accurate, timely, high quality dispensary / counter service is provided to our customers in a caring, friendly and professional manner. Duties will include working over the phone and via email in advising and dispensing.
You will complete the following: Customer Service Level 2 Apprenticeship + 2 GPhC Accredited Courses delivered by the National Pharmacy Association (NPA) Medicines Counter Assistant and Accredited Dispensing Assistant Course. NPA Courses will commence around 8 weeks after you have been enrolled on the Customer Service Level 2 Apprenticeship. NPA Courses must be completed within the first 12 months of employment at the Pharmacy. Your Retailer Level 2 Apprenticeship will be delivered by Qube Learning who are a National Training Provider. As a student within Qube Learning you will have a dedicated Skills Tutor who will visit you every 4 - 6 weeks and deliver a bespoke teaching and learning session. Your Apprenticeship Training Programme + NPA Courses should be completed in around 15 months. Functional Skills (Maths and English) may form part of your programme. Duties and responsibilities will include: -Making bulk orders for drugs -Sorting through drug deliveries and ensuring
that the invoice matches the order -Stocking shelves of depleted drugs and storing excess -Conducting inquiries into patient payment - establishing exemptions -Receiving phone calls and addressing patient queries -Emailing requests for prescriptions to patients surgeries -Liaising with surgeries or drug manufacturers to resolve any errors, make changes, etc. -Assisting pharmacist in acute drug dispensing -Dispensing drugs for nomad patients and ensuring their tray arrangement matches that of their prescription -Completing code checks within set intervals to ensure drugs on shelf are in date and to dispose of those that have expired -Assisting the Managing Director, the pharmacist and dispensers in other administrative tasks -Maintaining good housekeeping - hoovering and clearing bins -To ensure that the pharmacy environment is welcoming, clean and professional and communicate with customers in a professional and friendly manner -To receive prescriptions from customers and ensure they
are dispensed in a timely manner -To inform the customer of approximate waiting times and to manage their expectations -To ensure the safe and correct transfer of dispensed items to patients -To identify medicine related problems or queries and bring these to the attention of the pharmacist -To assist in providing pharmaceutical care to patients by carrying out reasonable duties as determined by the pharmacist -Ordering repeat requests -Making up dossett boxes -Date checking the dispensary and counter products *