Apprentice Receptionist

The Sheffield College · Competitive · Sheffield
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Generally to greet all visitors to the centre and answer the telephone directing visitors and callers to the appropriate staff/departments; and working as part of a team of people dedicated to providing a high quality service for the visually impaired people of Sheffield. Comprehensive vocational training will be given as well as any relevant skills based training.

Qualifications Required

5 GCSE grades A*-C/9-4 or equivalent, including English Language and Maths

Commitment to own continuing professional development and attendance at further training

Desirable:

IT literate and competent in the use of Microsoft Office software including Word, Excel and Outlook, or equivalent

Experience using CRM (database) software, currently Goldmine but due to be upgraded to Microsoft Dynamics over the course of the next few months

Full Description

Sheffield Royal Society for the Blind provides a range of services and facilities to support people with sight loss in Sheffield. Our overarching aim is to promote people's independence through advice and subsequent referral to other services, both our own and other agencies.

Study leave as appropriate will be available.

Reporting to the Deputy General Manager

1. To welcome visitors to the building and dealing with enquiries in an appropriate manner.

2. To answer the telephone and direct calls quickly to the relevant person.

3. To ensure that the reception and foyer areas are kept tidy and presentable at all times.

4. To assist generally with office administration tasks as time permits.

5. To maintain strict confidentiality at all times.

6. Undertake appropriate training as and when required, some of which will be Health & Safety related and some of which will be skills related.

5 GCSE grades A*-C/9-4 or equivalent, including English Language and Maths

Commitment to own continuing professional development and attendance at further training

Desirable:

IT literate and competent in the use of Microsoft Office software including Word, Excel and Outlook, or equivalent

Experience using CRM (database) software, currently Goldmine but due to be upgraded to Microsoft Dynamics over the course of the next few months

Full Description

Sheffield Royal Society for the Blind provides a range of services and facilities to support people with sight loss in Sheffield. Our overarching aim is to promote people's independence through advice and subsequent referral to other services, both our own and other agencies.

Study leave as appropriate will be available.

Reporting to the Deputy General Manager

1. To welcome visitors to the building and dealing with enquiries in an appropriate manner.

2. To answer the telephone and direct calls quickly to the relevant person.

3. To ensure that the reception and foyer areas are kept tidy and presentable at all times.

4. To assist generally with office administration tasks as time permits.

5. To maintain strict confidentiality at all times.

6. Undertake appropriate training as and when required, some of which will be Health & Safety related and some of which will be skills related.

7. Other ad-hoc duties as may be required from time to time.

All Staff are required to:

Understand and comply with all relevant legislation and SRSB's policies and procedures, including data protection, safeguarding and health & safety. Confidentiality of information relating to clients, volunteers and staff is of paramount importance.

To bring to the attention of the General Manager any serious problems or areas of concern

Work as part of a team for the benefit of our clients. Staff are expected to be conscientious, adaptable and flexible in their duties.

Actively promote the work of SRSB as an independent charity for the provision of help, support and provision of services in various forms for the benefit of our clients.

Undertake appropriate training as and when required, some of which will be Health & Safety related and some of which will be skills related.

Working Week

Monday to Friday

8:30am to 4:30pm

hour for lunch.

Additional hours may be required, from time to time.

Salary: Negotiable subject to relevant skills and experience.

Salary

161.25

Application Deadline Date

14/May/2021

Possible Start Date

24/May/2021

Personal Qualities

Ability to communicate clearly and effectively in a structured way with a range of individuals, both verbally and in writing

Ability to work as part of a team

Ability to work on own initiative and liaise with colleagues as and when required

Ability to prioritise and manage own workload

Qualities and Competencies

Self motivated

Personal commitment to equal opportunities and anti-discriminatory practices

Ability to motivate and support others

A commitment to empowerment

Conscientious and thorough in record keeping, data collection and data protection to support service delivery and development

Skills Required

Administration Skills, Communication Skills, Team Building Skills, Literacy Skills, Organisational Skills

Future Prospects

Sustained employment with further accredited training for the committed and ambitious candidate.

Training to be Provided

Customer Service Practitioner Level 2 Apprentice Standard

includes End Point Assessment

Assessment: Practical assessment and coursework during and at the end of the programme

Additional qualifications: Those who complete will be eligible to join the Institute of Customer Services

Other Information

Appointment is subject to an Enhanced DBS check and satisfactory references, including a reference from your current/most recent employer

Benefits:

Life Assurance

All staff are covered under a life assurance policy for twice their annual salary. However, please note that this is not a contractual obligation and whilst we have no intention of removing this benefit the Charity in its sole and absolute discretion reserves the right to discontinue, vary or amend the scheme (including the level of your cover) at any time on reasonable notice to you.

Holidays

23 days per annum plus 9 days statutory/customary holidays. 3 days must be reserved for the Christmas/New Year shutdown. Additional holiday entitlement starts to accrue after 3 years' service. Our holiday year is 1st January to 31st December, holiday entitlement accruing pro-rata throughout the year.

The National Minimum Wage for Apprentices is 4.30. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

As Disability Confident Leader we are committed to recruiting the best people to support our learners and our mission to 'transform your life through learning'.We are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. We are an employer who values equality and diversity and we are committed to safeguarding and promoting the welfare of students.

Reality Check

Ability to travel for events such as training, forums etc

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