Apprentice I.T Technician

Toby Carvery · Competitive · Solihull
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Employer description: The School is a thriving, successful, vibrant and energetic community demonstrating a common purpose - to ensure the very best for our students. Our aim is to be an ambitious, brave and kind community, and we are proud to be a truly comprehensive school providing an education of a high quality for all our students. Overview: A great opportunity to work as an Apprentice I.T Technician on a fixed term contract, for this well regarded Secondary and Sixth Form Academy based in Solihull. The School is a training academy to develop staff and provides a fully funded and structured Level 3 Infrastructure technician Apprenticeship with additional qualifications. Offering an excellent opportunity for someone whom is looking to develop a career in I.T. Main responsibilities: Provide support for the existing IT Network devices, peripherals and Users. Follow instructions from senior members of the IT team. Work through Support Calls as assigned by the Network Manager or

Administrators. Duties: 1st Line Support - Telephone/ Remote 2nd Line Support - Desktop Some 3rd Line Support - Server Desired skills and qualities: Good communication - One of the most important skills. Utilise both written and verbal methods Must have a genuine interest in I.T Knowledge of Microsoft Windows Proactive - identify tasks or issues, bring to IT Team attention Team player - must be able to work with other team members when required, accepting or communicating findings, ideas and instructions. Some tasks involve being a team member, others being a team leader. Problem solving - e.g. interest in Crosswords, Sudoku etc. - demonstrate methods of working through a problem to find a resolution Approachable and friendly - must display a can do attitude Eager to learn - continuous training provided, but able to investigate on own initiative The job involves going up and down stairs and carrying PCs and laptops around site - no lifts Able to work on

own initiative - dont wait to be asked Logical and forward thinking - Investigate technology and solutions, bring forward ideas A Commitment to the Level 3 Infrastructure technician Apprenticeship Desired knowledge and experience: Knowledge of Windows Desktop and Server Operating Systems. Hardware and Software Installation, Troubleshooting and Repairs. Knowledge of any Web or scripting languages (useful, but not essential). Knowledge of Microsoft Hyper-V (useful, but not essential). Desired qualifications: 5 GCSEs, grades A*-C/9-4 or equivalent (including English Language and Maths) Training offered (if needed): Advanced problem solving - identifying and solving issues methodically (utilising the 7 layer OSI model). Computer and Classroom device fault diagnosis and repair Device upgrade, replacement and maintenance Windows 10 deployment, configuration and maintenance Microsoft Azure/ Office 365 AD Sync Software packaging and deployment Network management -

Client/Server and switch configuration, physical infrastructure User identity management - Onboarding and Offboarding user processes Active Directory, Security groups and Permissions Classroom support - Providing support to Staff and Students when required Exam support - Access arrangements, Data security and Encryption User support - Providing training and advice Support ticket management and escalation processes Change Management - Procedures used for making changes that could affect operations CCTV, Managed printing, Safeguarding, Telephone system, Backups, Software knowledge, GDPR and Data Security Working week: 37hrs. Benefits: 24 days holiday Sick pay Staff social events - We have a very strong ethos of team work and several staff social events that run throughout the year, which give staff the opportunity to meet others from different areas of the school. A fully funded structured 15 month Level 3 I.T Apprenticeship programme Important Information: QAs

apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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The ad Apprentice I.T Technician in Birmingham is under the category Internships on Locanto.

Administrators. Duties: 1st Line Support - Telephone/ Remote 2nd Line Support - Desktop Some 3rd Line Support - Server Desired skills and qualities: Good communication - One of the most important skills. Utilise both written and verbal methods Must have a genuine interest in I.T Knowledge of Microsoft Windows Proactive - identify tasks or issues, bring to IT Team attention Team player - must be able to work with other team members when required, accepting or communicating findings, ideas and instructions. Some tasks involve being a team member, others being a team leader. Problem solving - e.g. interest in Crosswords, Sudoku etc. - demonstrate methods of working through a problem to find a resolution Approachable and friendly - must display a can do attitude Eager to learn - continuous training provided, but able to investigate on own initiative The job involves going up and down stairs and carrying PCs and laptops around site - no lifts Able to work on

own initiative - dont wait to be asked Logical and forward thinking - Investigate technology and solutions, bring forward ideas A Commitment to the Level 3 Infrastructure technician Apprenticeship Desired knowledge and experience: Knowledge of Windows Desktop and Server Operating Systems. Hardware and Software Installation, Troubleshooting and Repairs. Knowledge of any Web or scripting languages (useful, but not essential). Knowledge of Microsoft Hyper-V (useful, but not essential). Desired qualifications: 5 GCSEs, grades A*-C/9-4 or equivalent (including English Language and Maths) Training offered (if needed): Advanced problem solving - identifying and solving issues methodically (utilising the 7 layer OSI model). Computer and Classroom device fault diagnosis and repair Device upgrade, replacement and maintenance Windows 10 deployment, configuration and maintenance Microsoft Azure/ Office 365 AD Sync Software packaging and deployment Network management -

Client/Server and switch configuration, physical infrastructure User identity management - Onboarding and Offboarding user processes Active Directory, Security groups and Permissions Classroom support - Providing support to Staff and Students when required Exam support - Access arrangements, Data security and Encryption User support - Providing training and advice Support ticket management and escalation processes Change Management - Procedures used for making changes that could affect operations CCTV, Managed printing, Safeguarding, Telephone system, Backups, Software knowledge, GDPR and Data Security Working week: 37hrs. Benefits: 24 days holiday Sick pay Staff social events - We have a very strong ethos of team work and several staff social events that run throughout the year, which give staff the opportunity to meet others from different areas of the school. A fully funded structured 15 month Level 3 I.T Apprenticeship programme Important Information: QAs

apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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