Apprentice ICT & Data Technician Inspire Culture Learning & Libraries

Inspire Culture Learning & Libraries · Competitive · Nottingham
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The role will see you working with a variety of systems that deliver Inspire ICT services to our staff, customers and learners across Nottinghamshire. You will be providing first-line ICT technical support to our teams, handling requests, resolving issues and providing advice.

This apprenticeship requires you to apply through the employer's website.

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Closing date: 08 Feb 2021

Apprenticeship summary

  • Annual wage

19,312.00 - 20,092.00

  • Working week

Monday to Friday, shifts to be confirmed.

Total hours per week: 37.00

  • Expected duration

2 years

  • Possible start date

29 Mar 2021

  • Date posted

today

  • Apprenticeship level

Advanced

Level 3 (A level)

  • Reference number

VAC001676959

  • Positions

1 available

We are looking for someone with a passion for technology, with good communication skills and a keen eye for solving problems. Attitude and enthusiasm for the role is much more important to us than your experience.

We welcome applications from those just starting out in their career as well as individuals with some experience in a technical role looking to gain industry qualifications and take that next step.

Travel across Nottinghamshire will be a key part of the role, as well as working from home with full remote abilities.

Day to day duties

  • To support the work of the ICT and Data Manager and team to deliver, exploit and develop an integrated ICT service across all Inspire Services
  • To undertake specific tasks and projects to resolve issues, deploy solutions or develop services to ensure Inspire service and performance standards are met
  • To provide ICT technical support and guidance to staff, learners and customers, advising users on the correct use of computers, software, and mobile technologies
  • To ensure requests for help, support and advice are recorded in the service desk and support effective documentation of ICT systems, inventories and procedures
  • To administer Inspire wide systems as required following ICT procedures
  • To undertake hardware and peripherals support, replacement and repair as required
  • Setup, configure and install computer equipment, software and mobile devices as directed
  • Fulfil and process orders and disposals of ICT equipment, laptops, mobile phones and peripherals
  • To build good relationships across Inspire, the ICT provider and systems suppliers
  • To undertake tasks as directed by the ICT and Data Manager to support and deliver an effective ICT service across all Inspire services
  • Be aware of the Data Protection Act, GDPR and e-safety under the direction of the ICT Team and ICT Manager to ensure security, confidentiality and performance of ICT systems are maintained

We are looking for someone with a passion for technology, with good communication skills and a keen eye for solving problems. Attitude and enthusiasm for the role is much more important to us than your experience.

We welcome applications from those just starting out in their career as well as individuals with some experience in a technical role looking to gain industry qualifications and take that next step.

Travel across Nottinghamshire will be a key part of the role, as well as working from home with full remote abilities.

Day to day duties

  • To support the work of the ICT and Data Manager and team to deliver, exploit and develop an integrated ICT service across all Inspire Services
  • To undertake specific tasks and projects to resolve issues, deploy solutions or develop services to ensure Inspire service and performance standards are met
  • To provide ICT technical support and guidance to staff, learners and customers, advising users on the correct use of computers, software, and mobile technologies
  • To ensure requests for help, support and advice are recorded in the service desk and support effective documentation of ICT systems, inventories and procedures
  • To administer Inspire wide systems as required following ICT procedures
  • To undertake hardware and peripherals support, replacement and repair as required
  • Setup, configure and install computer equipment, software and mobile devices as directed
  • Fulfil and process orders and disposals of ICT equipment, laptops, mobile phones and peripherals
  • To build good relationships across Inspire, the ICT provider and systems suppliers
  • To undertake tasks as directed by the ICT and Data Manager to support and deliver an effective ICT service across all Inspire services
  • Be aware of the Data Protection Act, GDPR and e-safety under the direction of the ICT Team and ICT Manager to ensure security, confidentiality and performance of ICT systems are maintained

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Requirements and prospects

Desired skills

  • Experience of working in, and contributing to, a team and an understanding of team working
  • Experience of using computers and technology, ideally in a professional or educational setting
  • Experience of following processes and procedures
  • Good communication skills
  • Knowledge of and interest in computers and technology
  • Demonstrable IT Skills (Inspire Recruitment Activity/test)
  • Use of Internet - information searching
  • Microsoft Office - Basic Skills
  • Good verbal and written communication skills

Personal qualities

  • Adopts a friendly, helpful, supportive and respectful manner when working with others
  • Acts in a way that shows they are trustworthy, reliable and transparent in their dealings with others, respecting privacy and confidentiality as appropriate
  • Forms positive and effective working relationships, makes and implements decisions fairly, using good judgement and with integrity, in line with Inspire values and role modelling Inspire management and leadership behaviours

Desired qualifications

  • GCSE Grades 9-4 (A*-C) Including English and maths or Level 2 Diploma (1st Diploma)
  • Good levels of literacy and numeracy (i.e. Level 2)

Future prospects

  • The Level 3 Apprentichsip in IT solutions will equip you for a high paced exciting career as a qualified ICT solutions technician
  • Inspire are always developing and expanding their team and areas so their may be future opportunities that may arise

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

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About the employer

Inspire: Culture, Learning and Libraries is a charitable community benefit society delivering cultural and learning services across Nottinghamshire. The society is owned and controlled by its members. Members are drawn from the community, and all staff become members of the society when appointed. The society is governed by a board of 12 elected and nominated directors, including a staff elected board member.

Inspire delivers the following services:

  • Archives and Heritage (includes Nottingham City)
  • Arts in the community
  • Learning and Skills Service
  • Education Library Service (includes Nottingham City)
  • Instrumental Music Teaching in Schools
  • Nottinghamshire Music Hub
  • Public Libraries
  • Records Management for the County Council
  • Youth Arts

Employer

Inspire Culture Learning & Libraries

About disability confident

Disabled candidates will generally be offered an interview if you meet the minimum requirements for this vacancy. Contact the employer for full details.

Employers may need to limit the number of interviews offered to both disabled and non-disabled people if they receive high numbers of applications.

The disability confident scheme supports employers to make the most of the talents disabled people can bring to your workplace.

https://www.inspireculture.org.uk/

Address

Unit 4 5

Glaisdale Parkway

Nottingham

NG8 4GP

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Training

Training provider

CULTURE, LEARNING AND LIBRARIES (MIDLANDS)

Applications for this apprenticeship are being processed by CULTURE, LEARNING AND LIBRARIES (MIDLANDS)

Contact

Chris Chadburn 01158043422 chris.chadburn@inspireculture.org.uk

IT Solution Technician Level 3 Apprenticeship Standard:

  • We are offering a fully funded Level 3 Apprenticeship in ICT solutions to study alongside your role, equipping you for a high paced exciting career as a qualified ICT solutions technician
  • You will be supported every step of the way by our small, dedicated ICT team and in-house tutors from Inspire Learning, gaining first-hand experience, knowledge, skills and a qualification to launch your career in ICT

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