Apprentice Hospitality Crew Member

McDonald’s Corporation · Competitive · Selby
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Alongside your day to day training you will be working towards your L2 Hospitality Team Member Standard, which will involve a blended social learning experience, delivered on a 121 basis in your work place by one of our expert trainers every 4-6 weeks via face to face visits or remotely over telephone or Skype. The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills and behaviours.

You will also be assigned an Apprenticeship Mentor who will support you alongside your manager and assessor throughout your training and in the run up to your End Point Assessment.

They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

Delivering the Vital Ingredient

This is what your job role will involve:

- Prepare the customers meal with care and respect - give your customers gold standard food and drink every time

- Make the customers experience special - be genuine, adapt to each customers needs, be patient and welcoming

- Keep up-to-date with knowledge on our food and promotions

- Complete tasks and activities in line with training/SOCs, company guidelines and management direction

- Adhere to McDonalds standards of quality, service and cleanliness and follow all workplace safety, security and food hygiene procedures

- Follow the Fix Up, Work Sharp guidelines and take pride in your personal appearance

- Take responsibility for your training in all areas; look for opportunities to improve and develop!

Every McDonalds customer should have a brilliant experience each time they visit. As an Apprentice Crew Member, youll make it happen! Get trained to the highest standards in food prep and hygiene, and achieve your L2 Standard in Hospitality.

As an Apprentice Crew Member, youll quickly become part of a team, or crew, that works together to provide the best, quick service, and a great family restaurant experience. If youve visited one of our restaurants before, you probably have an idea of what is involved in working here. But you might not realise the variety and scope of the role. Specific responsibilities that involve serving customers include working behind the counter on the till and being out in the dining areas looking after our customers needs.

Youll be working in our fast moving, high energy environment and were looking for a genuine smile plus an ability to connect with customers.

A franchised restaurant is a restaurant operated by a local business person trading under the McDonalds name. Currently over half of our restaurants in the UK are franchised but from a customer point of view theres no difference. For employees there will be minor differences between a company and a franchised restaurant. Please refer to additional information for more details.

What will it be like?

Alongside your day to day training you will be working towards your L2 Hospitality Team Member Standard, which will involve a blended social learning experience, delivered on a 121 basis in your work place by one of our expert trainers every 4-6 weeks via face to face visits or remotely over telephone or Skype. The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills and behaviours.

You will also be assigned an Apprenticeship Mentor who will support you alongside your manager and assessor throughout your training and in the run up to your End Point Assessment.

They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

Delivering the Vital Ingredient

This is what your job role will involve:

- Prepare the customers meal with care and respect - give your customers gold standard food and drink every time

- Make the customers experience special - be genuine, adapt to each customers needs, be patient and welcoming

- Keep up-to-date with knowledge on our food and promotions

- Complete tasks and activities in line with training/SOCs, company guidelines and management direction

- Adhere to McDonalds standards of quality, service and cleanliness and follow all workplace safety, security and food hygiene procedures

- Follow the Fix Up, Work Sharp guidelines and take pride in your personal appearance

- Take responsibility for your training in all areas; look for opportunities to improve and develop!

Are you what we need?

To join us as an Apprentice Crew Member youll need to be confident in approaching and dealing with diverse groups of people.

Friendly, courteous and helpful behaviour will come naturally to you and youll work well as part of a team.

Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must.

Youll also need to understand the importance of maintaining high standards of quality and service as well as cleanliness.

The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Finally, your appearance should be smart and clean.

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