Apprentice Helpdesk Technician BREEDON HOUSE NURSERIES LIMITED

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The ideal candidate for the role will be a talented and highly motivated individual with some experience in IT. You should be able to demonstrate basic IT literacy and a keen interest in a career in technology.

Your roles and responsibilities in this role will consist of:

Assisting onsite installations & building desktops

Escalating issues when required

User account/account management queries

Investigate, diagnose & resolve faults

Respond to IT tickets

Dealing with hardware/software issues

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Patience, Proactive


GCSE or equivalent English Language and Maths (Grade C/4 or Above) Essential

Things to consider

Desired skills * Proactive and eager to learn * Good Problem-Solving Skills * Experience of hardware troubleshooting would be advantageous Personal qualities * Good communication skills * Confidence to speak to customers over the telephone * Bubbly and Friendly * Passionate about IT and technology

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