The ideal candidate for the role will be a talented and highly motivated individual with some experience in IT. You should be able to demonstrate basic IT literacy and a keen interest in a career in technology.
Your roles and responsibilities in this role will consist of:
Assisting onsite installations & building desktops
Escalating issues when required
User account/account management queries
Investigate, diagnose & resolve faults
Respond to IT tickets
Dealing with hardware/software issues
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Patience, Proactive
Qualifications
GCSE or equivalent English Language and Maths (Grade C/4 or Above) Essential
Things to consider
Desired skills * Proactive and eager to learn * Good Problem-Solving Skills * Experience of hardware troubleshooting would be advantageous Personal qualities * Good communication skills * Confidence to speak to customers over the telephone * Bubbly and Friendly * Passionate about IT and technology
