Apprentice Health and Social Care (Customer Only)

Home Group Limited · Competitive · Durham
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The Gateway is the first point of contact for any customers or professionals that need advice, guidance or any information on our supported services.

You will be working alongside Helen where you will be providing support to customers enquiries, new customers and their supporting professionals. Our Durham Gateway is a pivotal role in getting people to the service that is right for them across the county, supporting waiting lists for all services. With Helen and our fantastic cover staff, you will evaluate referrals so that if there is no availability, we can offer immediate advice or direct enquiries to a service with capacity.

About the team

You will be joining a small but incredibly motivated and dynamic team and be managed by Jane the Client Service Manager. The overall focus is on improving our customer journey whilst ensuring our services feel supported and have the confidence to know we are working passionately to keep those referrals coming into our services. In our team theres no such thing as a daft question, we are here to learn and grow, the more we know the more able we are to support service growth.

Working Hours

As you grow in confidence and develop your skills its good to know youll be supported on your journey by not only Gateway but the wider team. Its really important that you are at work when your colleagues are around to offer support and guidance. This means that you will work between the hours of 9.00am and 5.00pm Monday to Friday, the good news is youll never be expected to work alone.

Please note any offer of employment is subject to an Enhanced Disclosure check through the DBS the costs of which are met by Home Group.

So, whats so great about this apprenticeship? Well, your wage will be higher than the national apprenticeship minimum wage, so start planning what to spend that extra cash on! Youll be employed for a 15 month period to get stacks of experience and launch your career! Youll start at NVQ level 2 (equivalent to a GCSE) with a possible progression to level 3 (equivalent to A-levels) and many apprentices secure a permanent role with us! Who knows where future you will end up!

Some of our apprentices say Working at Home Group enables me to do what I love, receive a wage and develop my skills and I would happily tell anyone thinking of becoming an apprentice that it provides a worthwhile qualification and experience that could lead to a very good career.

About the role

The Gateway is the first point of contact for any customers or professionals that need advice, guidance or any information on our supported services.

You will be working alongside Helen where you will be providing support to customers enquiries, new customers and their supporting professionals. Our Durham Gateway is a pivotal role in getting people to the service that is right for them across the county, supporting waiting lists for all services. With Helen and our fantastic cover staff, you will evaluate referrals so that if there is no availability, we can offer immediate advice or direct enquiries to a service with capacity.

About the team

You will be joining a small but incredibly motivated and dynamic team and be managed by Jane the Client Service Manager. The overall focus is on improving our customer journey whilst ensuring our services feel supported and have the confidence to know we are working passionately to keep those referrals coming into our services. In our team theres no such thing as a daft question, we are here to learn and grow, the more we know the more able we are to support service growth.

Working Hours

As you grow in confidence and develop your skills its good to know youll be supported on your journey by not only Gateway but the wider team. Its really important that you are at work when your colleagues are around to offer support and guidance. This means that you will work between the hours of 9.00am and 5.00pm Monday to Friday, the good news is youll never be expected to work alone.

Please note any offer of employment is subject to an Enhanced Disclosure check through the DBS the costs of which are met by Home Group.

Who were looking for

You can apply for this apprenticeship if you are a current or former Home Group customer.

Ideally you will have good written and verbal communication skills, interpersonal skills and basic Microsoft Office Skills but before long youll be a real whizz! You be great at working with people as part of a team but must be able to work independently and use your initiative. Youll be keen to learn from others how to prioritise and manage your workload, but an eye for detail is important.

Youre unique!

Home Group play a big part in tackling prejudice and discrimination. We want you to be yourself at here and value everything that makes you unique. So whatever your race, sexuality, disability, religion, gender or even non-gender, we recognise and celebrate your differences. Together we make Home Group a great place to work!

Whats on offer?

Our apprenticeship programme, which is a combination of a nationally accredited professional qualification, a competitive salary as well as a fantastic range of benefits, will make a real difference to your life inside and outside of work. You can download Apprenticeship Candidate Pack and find out more. You can download our Health and Social Care Apprenticeship Job description.

To top this off, we also have a full recognition scheme including an annual Apprentice Award Ceremony - will you be our next future Star?

The job for you?

Great, all you need to do now is upload a covering letter and your CV. Please do include the covering letter as we really want to know more about what you will bring to the role, your experience and for you to tell us how you live our values every day. To help, weve created a template for both which you can download in the job section of our website and if you are viewing the vacancy on our current job page by viewing our how to apply page.

A bit about us

As well as being recognised as one of the top three large employers for apprentices at the National Apprenticeship Awards 2018, were also one of the UKs biggest providers of high quality housing and care and support services. Were one of the largest developers of new homes and providers of houses for affordable rent.

What makes us No. 7 in the UKs Best Large Places to Work or gives us Investors in People Platinum Standard? Its our brilliant people like you!

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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