- Managing the post
- Sorting post
- Dealing with telephone enquiries and email queries
- Answering phone calls and transferring them as necessary
- Data entry
- Customer service in the form of dealing with customer phone calls; contacting clients for additional information etc.
- Chasing quotations
- Carrying out requests from the team as needed
- Ensuring accuracy, efficiency and professionalism at all times when dealing with all clients, colleagues and insurers
- Maintaining process and procedural knowledge by reading and understanding procedural changes
- Providing general administrative support including; mailing, scanning, and copying
- Trustworthy
- Willing to learn
- Enthusiastic
- Reliable
- Punctual
- Able to work both independently and within a team
- Ability to develop and sustain relationships with customers
- Enthusiasm, initiative, problem solver, dependability and accountability
- Ability to prioritise and organise own workload to ensure deadlines are adhered to
Skills Required :
- Excellent communication and customer service skills
- Excellent IT skills, particularly with the Microsoft Office packages
- Accurate data input skills
- Excellent relationship skills
