Apprentice Customer Service Practitioner Larwood Health Partnership

Larwood Health Partnership · Competitive · Worksop
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  • To provide a reception service for all patients reporting to reception desks including; appointment bookings, prescription requests and other queries
  • To receive and deal with incoming telephone calls into the Practice
  • To be aware of the different services available to patients and Care Navigate appropriately
  • To record relevant information in different formats
  • To carry out filing/archiving of all clinical correspondence according to Practice protocols, including prescriptions awaiting collection
  • To undertake Photocopying tasks as requested
  • To distribute clinical/non-clinical correspondence to Practice members
  • To assist with visitors to the practice ensuring that they sign in and sign out
  • To assist with a printout of a patient report i.e. home visits report
  • To ensure any messages are relayed in a timely manner and using the correct process to the relevant member of the team
  • To respond to patients in emergencies, assisting with CPR and equipment if required
  • To react to activated panic alarms in accordance with practice protocols
  • Assist in any other task/duties as requested by a member of staff or the Team Leader on site
  • Good communication skills and ability to communicate with colleagues and patients
  • Good written and verbal skills
  • Good customer service skills
  • Will be proficient with Word, Excel, PowerPoint and Outlook

Personal qualities

  • Will possess a professional and presentable manner
  • To have an inquisitive mind and strive for self-improvement
  • Assertive
  • Initiative, common sense
  • Committed to the role
  • Driven and a quick thinker
  • Bubbly personality

Desired qualifications

5 GCSE's grade 4-9/C-A* or equivalent, including Maths and English are required.

Future prospects

After successful completion of the Apprenticeship you will have the opportunity to progress with lots of further learning to develop.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week), For more information please visit:


About the employer

We are a local NHS GP Practice based over 5 sites delivering first class service to our patients and staff through the NHS and we have been given an outstanding by CQC. Through our practice we thrive on giving the best possible support and guidance to all our patients and have an exciting new opportunity for an Apprentice Payroll Administrator to join our friendly team.


Larwood Health Partnership



Larwood Avenue


S81 0HH

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Training provider


Applications for this apprenticeship are being processed by Smart Training & Recruitment


Smart Training And Recruitment 03300880888

Full induction through and ongoing training/learning and development throughout the Level 2 Customer Service Practitioner Apprenticeship by Performance Network and Smart.

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