Apprentice Customer Service Ecommerce Assistant

Cosmetize Beeston · Competitive · Beeston
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A fantastic opportunity to join a professional company as an Apprentice Customer Service ECommerce Assistant. Whilst you are employed as an Apprentice you will achieve a Level 2 Customer Service Practitioner Apprenticeship

Cosmetize have a fantastic opportunity for an Apprentice join their professional company as an Apprentice Customer Service Ecommerce Assistant. Whilst you are employed as an Apprentice you will achieve a Level 2 Customer Service Practitioner Apprenticeship. We are looking for an Apprentice Customer E-commerce assistant to join their professional team. Customer E-commerce Assistant is responsible for providing exceptional customer service to online customers.You will contribute to the overall purpose to generate revenue. You will offer administrative and operational support to all customer by responding to telephone and email enquiries.Whilst you are employed you will achieve a Level 2 Customer Service Practitioner Apprenticeship, which is delivered in the workplace by an award winning training provider.Duties will includeCustomer ServiceAct as point of contact for online and mail order customers, answering phone and email enquiries, resolving complaints and processing orders in an

efficient and timely manner; Product KnowledgeDevelop in-depth knowledge of the products to inform your customer. Online ShopCreate, edit and upload product photography and descriptions to the e-commerce platform and remove discontinued/out-of-stock items in a timely manner; Manage FilesOrganize incoming files to the proper order and maintain the records of invoices. This pivotal role needs to be team player in order to provide necessary information across the peers.

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