Apprentice Customer Service Associate - Wholesale Support & Service

BT Plc. · Competitive · Salford
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As part of the customer service team in Wholesale Support, you'll get a unique view of our business.

Duties will include:

  • You'll be part of an Ethernet order delivery team, delivering high value access networks to our wide range of business customers. This means you'll be managing internet orders for both small and large companies and looking after them the whole way through the order process
  • We'll make sure you develop a great knowledge of our product portfolio and how everything works together, so you can really help provide the customer with the right solution for them
  • Not only will you work closely with our customers and develop great relationships with them, you'll also get a chance to build your stakeholder management skills
  • You'll also be working with communication providers such as Gamma, Virgin, Orange and Telefonica, as well as our internal partners, Openreach & Technology
  • You'll work with and manage all stakeholders to drive a great customer experience, a simple resolution, and make sure we're continuously improving our processes and systems
  • Data insights are key to developing a high performing team and you'll have the opportunity to be involved in the build and analysis of key data sets to help direct decision making
  • You'll also get to influence teams supporting our improvement roadmaps

As the world of technology advances at pace, you'll be at the forefront of it all as an operational pioneer.

Personal Qualities :

  • Solution Focused
  • Collaborative Partner
  • Change Agent
  • Commercial Thinker

Skills Required :

  • Bold Decision Maker
  • Customer Champion
  • Inspiring Communicator
  • Ability to assimilate into a permanent role with the BT Group on completion of the apprenticeship

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