Apprentice Customer Service A To Z Autoparts Ltd

A To Z Autoparts Ltd · Competitive · Birmingham
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  • Answering incoming calls and emails, and understanding the queries and the process of the Customer Service representative.
  • Helping and solving Customer queries.
  • Supporting other departments to ensure that the parts are delivered on time and correctly.
  • Organising the invoices that will need to be sent out to customers.
  • Resolving any customer complaints and focusing delivering an excellent customer service at the same time.
  • Identifying areas for improvement in all of the processes and procedures.
  • Supporting with administration duties where required
  • Incoming Mail Co-ordination
  • Maintain general office tidiness
  • Other duties as necessary for the efficient operation of the office
  • Undergo training as may be required to develop your skills and abilities
  • Enthusiastic and driven to put the customers needs first, striving to provide exemplary service.
  • Organised and proactive approach to workload.
  • Team work, supporting colleagues continuously.
  • Moderately good IT skills

We are looking for a hardworking, dedicated employee that has very good customer service skills, good verbal communication and are well spoken, They will need good IT skills.

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Closing date: 01 Apr 2022

Apprenticeship summary

  • Weekly wage

161.25

Wages explained

Apprentices are paid for their normal working hours and training thats part of their apprenticeship (usually one day per week).

Minimum Wage Rates

  • Working week

Mon- Friday 9am -4pm, with one of those days (Tue- Thurs) 9am -2pm. And Saturday 10am-2pm

Total hours per week: 37.50

  • Expected duration

15 months

  • Possible start date

02 Apr 2022

  • Date posted

yesterday

  • Apprenticeship level

Intermediate

Level 2 (GCSE)

  • Reference number

VAC001774221

  • Positions

1 available

Duties will include:

  • Answering incoming calls and emails, and understanding the queries and the process of the Customer Service representative.
  • Helping and solving Customer queries.
  • Supporting other departments to ensure that the parts are delivered on time and correctly.
  • Organising the invoices that will need to be sent out to customers.
  • Resolving any customer complaints and focusing delivering an excellent customer service at the same time.
  • Identifying areas for improvement in all of the processes and procedures.
  • Supporting with administration duties where required
  • Incoming Mail Co-ordination
  • Maintain general office tidiness
  • Other duties as necessary for the efficient operation of the office
  • Undergo training as may be required to develop your skills and abilities
  • Enthusiastic and driven to put the customers needs first, striving to provide exemplary service.
  • Organised and proactive approach to workload.
  • Team work, supporting colleagues continuously.
  • Moderately good IT skills

__________________________________________________

Requirements and prospects

Desired skills

  • The ideal candidate will be a team player who willing to go above and beyond for the team
  • Candidates will need to have a mature attitude and be prepared to complete any task associated with the job role

Personal qualities

  • The ideal candidate will be a team player who willing to go above and beyond for the team
  • Candidates will need to have a mature attitude and be prepared to complete any task associated with the job role

Desired qualifications

  • IT Skills
  • Maths & English A*-C/9-4 GCSEs or equivalent

Future prospects

Decided upon completing of the Apprenticeship.

Things to consider

  • Punctual
  • Self-motivated
  • Articulate and a good communicator
  • Good with English (verbally and written)
  • Able to work as part of a team

This is a fast pace environment.

Apprentices are paid for their normal working hours and training thats part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

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