Apprentice Customer Service

Sanctuary Group · Competitive · Worcester
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  • Learning vital office skills such as planning, organising, filing, processing and managing correspondence.
  • Ensuring that all business information is kept up to date and published as required
  • Learning how to raise purchase orders
  • Assisting with the compilation, preparation and distribution of statistics and reports
  • Providing support to the Care Quality team
  • Dealing with and resolving queries both by email and over the phone
  • Processing travel arrangements

Skills and experiences:

  • A minimum of 2 GCSEs at grade C or above (grades 4 - 9) or equivalent in Maths and English
  • Good working knowledge of Microsoft Office applications (Word, Excel and Outlook)
  • Ideally you will have some experience within customer service (face to face, telephone and/or written communication)
  • Approachable, with great interpersonal and relationship building skills
  • You will have a keen interest to learn how an organisation operates, great communication skills and plenty of initiative
  • As a self-motivated individual, we will expect you to work well by yourself as well as in a team environment
  • You will be a flexible and adaptable team player used to working in a fast based, changing environment

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with employer contributions from Sanctuary
  • At least 25 days paid holiday, rising to 30 days after 5 years service
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and wellbeing plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

Please note that initial contact to shortlisted applicants will be via WGTA who will be in contact for an initial discussion about the role and to run through their standard Apprentice eligibility checks.

The job reference for this role is 132842.

Closing Date: 21 October 2021

To join Sanctuary Care you will need to be fully vaccinated against Covid-19 and Influenza prior to commencing employment, unless you are medically exempt. You will be required to provide evidence of all vaccinations as part of the recruitment process.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Care Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

When you join Sanctuary Care, you will be part of something special - we are an innovative organisation, with ambitious growth plans. We invest heavily in your training, promote a strong teamwork ethic and make sure that you have the support and resources you need to reach your potential. Our strength lies in the quality of our people and we employ those who share our value of keeping kindness at the heart of our care.

As Customer Service Apprentice you will join our team who manage key business administration functions for Sanctuary Care. This is a great opportunity to join a friendly, supportive team where you will provide key customer service and administration support including dealing with customer queries by email, face to face and telephone and undertaking general administration duties.

The role of Apprentice - Customer Service will include:

  • Learning vital office skills such as planning, organising, filing, processing and managing correspondence.
  • Ensuring that all business information is kept up to date and published as required
  • Learning how to raise purchase orders
  • Assisting with the compilation, preparation and distribution of statistics and reports
  • Providing support to the Care Quality team
  • Dealing with and resolving queries both by email and over the phone
  • Processing travel arrangements

Skills and experiences:

  • A minimum of 2 GCSEs at grade C or above (grades 4 - 9) or equivalent in Maths and English
  • Good working knowledge of Microsoft Office applications (Word, Excel and Outlook)
  • Ideally you will have some experience within customer service (face to face, telephone and/or written communication)
  • Approachable, with great interpersonal and relationship building skills
  • You will have a keen interest to learn how an organisation operates, great communication skills and plenty of initiative
  • As a self-motivated individual, we will expect you to work well by yourself as well as in a team environment
  • You will be a flexible and adaptable team player used to working in a fast based, changing environment

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