Apprentice Business Support Associate

Mitie Group plc. · Competitive · Bordon
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Main Duties: To assist managing all Administration Processes related to Mitie Landscapes Support Requirements To support the Team Managers and other Support Associates as required Process finance applications via the clients interfacing web portal Client liaison activity, dealing and resolving issues and complaints - processing as required. Update client interfacing web portal on a daily basis (if required) Obtain/chase/update monthly client purchase orders Update internal and external databases and administration systems as required Accurately file both manually and electronically as per business policy and procedures Ensure operational paperwork is completed to corporate standards Collate information for and produce client quotations Raise Purchase Order Requests Responsibility for capturing all costs including all materials and subcontractors Raise all client actions in the SAFE system and allocate to relevant managers Final closure of all

regional actions in the SAFE system Ensure correct working procedures are followed with sub contractors/extra works. File and log RAMS. Ownership of data systems and contract processes to ensure records are maintained and processes followed as appropriate within each clients remit Create and manage contract report and supporting contract documentation Assist in the preparation for client meetings Assist in the creation and distribution of management information and reports Create reports for client information Assist in any financial reporting and variation submissions for billing System management including support in development of key systems In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Support Management Team Adhere to all relevant KPIs, SLAs and targets set within the team Engage in personal development and team initiatives GCSEs in English and Maths Good

demonstrable interpersonal and communication skills Eager to learn and be pro-active Be tenacious, i.e., proactively following up on issues and outcomes driven No previous work experience required This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holders role and/or the needs of the business. At Mitie we know that our diversity makes us stronger. Were committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the

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